Jocelyn Llaguno

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Structuring Investor Guides: Develop and structure comprehensive investor guides outlining mortgage investment opportunities, risk factors, and potential returns.
• Reviewing Tables and Sheets: Analyze and review financial tables and spreadsheets to ensure accuracy and compliance with regulatory guidelines and investor expectations.
• Certifying Calculation Rules: Verify and certify the accuracy of calculation rules applied in mortgage calculators, ensuring adherence to established guidelines and investor criteria.
• Ensuring Regulatory Compliance: Stay abreast of regulatory changes in the mortgage industry and ensure that all calculations and guidelines comply with federal and state regulations.
• Quality Assurance and Testing: Conduct rigorous quality assurance testing on mortgage calculators to identify and resolve any discrepancies or errors in calculations.
• Documentation and Reporting: Prepare detailed documentation outlining calculation methodologies, assumptions, and results for internal record-keeping and regulatory reporting purposes.
• Continuous Improvement: Continuously monitor and evaluate the performance of mortgage calculators, identifying opportunities for improvement in accuracy, efficiency, and user experience.

Entrepreneur / Enterprise-personal food catering .

• Increased guest satisfaction scores through personalized service and attention to detail in both front-of-house and back-of-house operations.
• Led menu development efforts, incorporating seasonal ingredients to provide fresh and exciting options for guests yearround.
• Enhanced dining experience by creating innovative and diverse menus for various occasions and events.

Entrepreneur in a hotel business partnership

• Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
• Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
• Developed and implemented marketing strategies to promote hotel services.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Developed and implemented strategies to optimize operational efficiency and maximize profits.
• Provided exceptional service and assistance to guests upon check-in.

Started as Seasonal personalized Chef.

Hired later as : Executive chef of the yacht " Luz de Mar"

• Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
• Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
• Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
• Created visually appealing plate presentations, enhancing the overall dining experience for patrons.
• Requisitioned food, selected and developed recipes and standardized production recipes for consistent quality.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Developed custom menus for clients with specific dietary restrictions or preferences, ensuring their utmost satisfaction during their dining experience.

• Completed prep work ahead of schedule during busy shifts to help reduce wait times for customers.
• Operated various kitchen equipment safely such as grills, ovens, fryers, and mixers for optimal results in meal preparation.
• Managed portion control effectively to maintain consistency in serving sizes while reducing food costs.
• Kept accurate inventory records to ensure sufficient stock levels and minimize spoilage.
• Maintained a clean and organized workspace, ensuring compliance with health and safety guidelines.

• Utilized detailed market research, specific population demographics and lifestyle data to identify product target markets.
• Enhanced customer engagement, creating compelling content across multiple platforms.
• Increased brand awareness by developing and implementing comprehensive marketing strategies.
• Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Oversaw food preparation and monitored safety protocols.

• Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
• Trained, coached and evaluated subordinates to raise performance to company standard.
• Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.