Jocelyn Gutierrez
Aurora,CO
Summary
Dynamic and detail-oriented Cake Decorator at King Soopers, skilled in custom cake consultations and food handling safety. Proven ability to enhance customer satisfaction through strong communication and problem-solving skills, consistently delivering high-quality designs that exceed expectations. Committed to maintaining a clean workspace and fostering positive customer relationships.
Overview
4
4
years of professional experience
Work History
Cake Decorator
King Soopers
01.2023 - Current
- Design specialty cakes for weddings, birthdays, and graduations.
- Assist customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handle phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently meet customer expectations through clear communication regarding design specifications and pickup timelines.
- Keep work area safe and sanitized by washing utensils, tools, and countertops.
- Maintain a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Package and price each product according to company pricing procedures.
- Manage material inventory and order new materials when needed.
- Proactively addressing any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
Cashier
Walmart
08.2021 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Undergraduate - Nursing
Community College of Aurora
Aurora, CO05-2027
High School Diploma -
Rangeview High School
Aurora, CO05-2023
Skills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- Strong communication skills
- Continuous learning and adaptation
- Reliable and responsible
- Attention to detail
- Customer service
- Equipment cleaning
Languages
English
Spanish
Timeline
Cake Decorator
King Soopers
01.2023 - Current
Cashier
Walmart
08.2021 - 12.2022
Undergraduate - Nursing
Community College of Aurora
High School Diploma -
Rangeview High School
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