Jocelyn Anaya
Colorado Springs
Summary
Results-driven Customer Service Specialist skilled in order management and effective communication. Enhances customer satisfaction through precise order processing and problem-solving in high-volume settings. Maintains quality and safety standards while supporting operational efficiency and team objectives. Background in hospitality ensures memorable guest experiences and achievement of operational goals.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Amazon
Colorado Springs
04.2023 - Current
- Processed and prepared customer orders with precision in a fast-paced environment.
- Met productivity and quality standards, ensuring a detail-oriented execution.
- Worked independently and with team members to complete daily goals.
- Followed safety procedures while organizing work area to enhance efficiency.
Customer Service Representative (Temporary)
La Senza Call Center
Colorado Springs
09.2024 - 01.2025
- Delivered friendly support while effectively resolving issues to enhance customer experience.
- Assisted customers with questions, orders, and account concerns to ensure satisfaction.
- Upheld strong communication and service standards to foster positive customer interactions.
- Documented customer interactions accurately.
Server / Waitress
Upstream Brewing Company
Omaha
08.2019 - 02.2023
- Managed multiple tables, enhancing customer satisfaction through attentive service.
- Provided excellent service in a busy restaurant environment.
- Took accurate food and beverage orders and communicated with kitchen staff.
- Recommended menu items and beverages, contributing to memorable guest experiences.
- Processed payments using POS systems, ensuring accurate and efficient transactions.
- Maintained cleanliness and followed food safety standards.
Customer Service Representative
Ubiquity
Omaha
09.2021 - 08.2022
- Resolved account questions and service-related concerns, enhancing customer satisfaction.
- Delivered customer support through inbound calls, ensuring timely resolution of inquiries.
- Utilized problem-solving skills to identify and resolve challenges. to provide effective solutions.
- Maintained accurate records and adhered to company procedures, contributing to operational efficiency.
Server / Waitress (Seasonal)
Kirk's Nebraskaland Restaurant
Lexington
08.2017 - 08.2020
- Took orders and served food and beverages while promptly addressing customer needs.
- Delivered friendly and efficient service to restaurant guests.
- Supported smooth operations during busy times, contributing to positive guest experiences.
- Performed cleaning, stocking, and opening/closing duties to maintain a welcoming environment.
Education
High School Diploma -
Lexington High School
Lexington, NE05-2019
Skills
- Order management and logistics
- Accuracy in order processing
- POS system proficiency
- Efficiency enhancement initiatives
- Customer service excellence
- Multitasking and collaboration
- Verbal communication skills
- Active listening and reliability
- Dependable fast learner
- Product presentation skills
- Inventory management
- CRM system proficiency
- Cash handling expertise
- Food safety standards
- High volume dining experience
- Lead generation strategies
- Merchandise upselling techniques
Additional Information
Available for full-time or part-time opportunities, Flexible schedule including evenings, weekends, and holidays, Quick learner with strong customer service skills
Timeline
Customer Service Representative (Temporary)
La Senza Call Center
09.2024 - 01.2025
Warehouse Associate
Amazon
04.2023 - Current
Customer Service Representative
Ubiquity
09.2021 - 08.2022
Server / Waitress
Upstream Brewing Company
08.2019 - 02.2023
Server / Waitress (Seasonal)
Kirk's Nebraskaland Restaurant
08.2017 - 08.2020
High School Diploma -
Lexington High School