Joaquin Rodriguez
Centennial,CO
Summary
Accomplished ABO-Certified Optician with expertise in fitting, adjusting, and repairing eyewear in high-volume retail settings. Ensures compliance with optical standards and prescription accuracy while effectively communicating complex terminology to enhance patient understanding and satisfaction. Proven ability to drive revenue growth through exceptional patient care and tailored recommendations.
Overview
1
1
Certification
4
4
years of professional experience
Work History
ABO Certified Optician
Sam's Club
Lone Tree, CO
05.2024 - Current
- Provide expert consultation to members on frame selection and lens options (e.g., progressive, single vision, anti-reflective coatings) based on their prescriptions, lifestyles, and budgets.
- Collaborated with healthcare professionals to address patient needs and coordinate vision care solutions.
- Trained new team members on optical procedures and best practices for customer service excellence.
- Take precise anatomical measurements, including pupillary distance and segment heights, to ensure optimal visual acuity and comfort.
- Developed strong relationships with customers, fostering loyalty through personalized service and follow-up communications.
- Contributed to increased sales by effectively presenting the benefits of various lens options.
Fresh Department Team Member
Sam's Club
Lone Tree, CO
05.2023 - 05.2024
- Collaborated with team members to enhance customer service experience and resolve inquiries efficiently.
- Operated cash registers, ensuring accurate transactions and providing friendly service to members.
- Monitored product displays for compliance with merchandising standards, optimizing visual appeal for sales.
- Assisted in maintaining inventory accuracy through regular stock checks and replenishment procedures.
- Trained new team members on operational procedures and best practices for customer engagement.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
E-Commerce Manager
King Soopers
Centennial, CO
03.2022 - 04.2023
- Analyzed customer behavior data to refine product offerings and improve user experience.
- Collaborated with cross-functional teams to optimize inventory management and fulfillment processes.
- Trained and mentored junior staff on best practices for e-commerce operations and customer engagement.
- Established key performance indicators to track e-commerce performance, driving continuous improvement initiatives.
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
- Supervised a team of e-commerce specialists, providing guidance and performance feedback to foster professional development.
Education
High School Diploma -
Heritage High School
Littleton, COSkills
- Lensometry
- Pupillary Distance (PD) & Segment Height Measurements
- Frame Adjustments
- Sales Techniques
- Workflow coordination
- Optical dispensing
- Team Management
- Time management
- Adaptability and flexibility
- Teamwork and collaboration
Certification
- ABO Certified Optician since 2024
Languages
Spanish
Timeline
ABO Certified Optician
Sam's Club
05.2024 - Current
Fresh Department Team Member
Sam's Club
05.2023 - 05.2024
E-Commerce Manager
King Soopers
03.2022 - 04.2023
High School Diploma -
Heritage High School