Joao Toleto
Denver
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Server
Quality Italian
Denver
09.2023 - 04.2026
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparations.
- Managed food and beverage orders using point-of-sale systems.
- Engaged with guests to enhance their dining experience through personalized service.
- Assisted in training new servers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server Assistant
Le Bilboquet
Denver
04.2021 - 09.2023
- Assisted servers by delivering food and beverages to guests promptly.
- Monitored table settings for accuracy and completeness before guest arrival.
- Participated in training new staff on restaurant procedures and service standards.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Prepared coffee and tea according to customers' orders using proper brewing techniques.
Concrete Finisher
Sunrise
Fort Collins
05.2020 - 03.2021
- Finished concrete surfaces using trowels and hand tools for smooth textures.
- Mixed concrete materials according to specifications for consistency and quality.
- Set up and maintained equipment to ensure efficient concrete pouring operations.
- Poured concrete into forms using pump hose and leveled.
- Operated excavators and loaders to prepare site.
Carpenter
Private Contract
Colby
08.2019 - 01.2020
- Constructed frameworks and structures using various wood types and construction techniques.
- Installed windows, doors, and trim with precision and attention to detail.
- Collaborated with clients to understand project requirements and design preferences.
- Maintained a clean job site at all times by disposing of debris properly after each shift.
Education
Bachelor of Science - Cyber Security
University of Colorado At Boulder
Boulder, CO 08.2020 - 12.2024
Skills
- Customer service
- Team collaboration
- Foreign language proficiency
- Positive guest interactions
- Allergy awareness
- High volume dining
- Strong work ethic
- Calm demeanor
- Positive and professional
- Effective customer upselling
Languages
English
Full Professional
A1
Spanish
Professional
A1
Portuguese
Native/ Bilingual
A1
Affiliations
- Participated in competitive soccer and golf (college), building teamwork, discipline, and performance under pressure.
- Instructed children with special needs in golf fundamentals, strengthening communication, patience, and adaptability.
- Volunteered at golf tournaments, supporting event operations and providing a positive guest experience.
References
References available upon request.
Timeline
Server
Quality Italian
09.2023 - 04.2026
Server Assistant
Le Bilboquet
04.2021 - 09.2023
Bachelor of Science - Cyber Security
University of Colorado At Boulder
08.2020 - 12.2024
Concrete Finisher
Sunrise
05.2020 - 03.2021
Carpenter
Private Contract
08.2019 - 01.2020