Joanne Uleau
Golden
Summary
Higher-education consultant with 20 years of experience, including 12 in higher ed. Led implementation of student information systems and managed cross-functional projects enhancing student and staff experiences. Coordinated large-scale events and developed training programs for staff facilitation. Strong background in PeopleSoft, Salesforce, and business process optimization, with expertise in delivering effective solutions and supporting Workday implementations.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Senior Academic Advisor
University of Colorado Boulder
Boulder
07.2019 - Current
- Tracked academic progress of 270+ environmental engineering students, analyzing completion rates to identify areas for improvement.
- Coached and mentored undergraduate students, focusing on underrepresented groups and pre-med athletes.
- Cultivated relationships with faculty and campus partners, including academic advising and career services.
- Collaborated with team on environmental engineering course schedule and curriculum management, implementing curriculum changes to better align with industry needs and enhance student success.
- Collaborate with more than 50 college/ university and outside industry reps to promote program.
- Conducted outreach to prospective students about the major.
- Created and led peer mentor program, engaging freshmen and transfer students with upperclassmen, recruiting and training mentors, conducting follow-up meetings, and reporting on program outcomes. Organized and created events throughout the year.
- Professional Advising Peer Mentor Program – created, led and acted as a mentor in the program.
- Run weekly student record reports on SIS Cognos Analytics for college-wide team of advisors.
- Trained new staff members on SIS Program and uAchieve Degree Audits to track student progress and follow college-wide processes.
Undergraduate Academic Advisor
University of Colorado Boulder
Boulder
01.2014 - 06.2019
- Coached and mentored undergraduate students, focusing on underrepresented groups and pre-med athletes.
- Tracked academic progress of 270 environmental engineering students, analyzing completion rates to identify areas for improvement.
- Cultivated relationships with faculty and campus partners, including academic advising and career services.
- Collaborated with team on environmental engineering course schedule and curriculum management, implementing changes to better align with industry needs and enhance student success.
- Created and led peer mentor program, engaging new freshmen and transfer students with upperclassmen, training mentors, and conducting follow-up meetings to assess program effectiveness. Organized and created events throughout the year.
- Professional Advising Peer Mentor Program- created, led and acted as a mentor in the program.
- Collaborate with more than 50 college/ university and outside industry reps to promote program.
- Conducted outreach to attract prospective students to our major.
- Run weekly student record reports on SIS Cognos Analytics for college-wide team of advisors.
- Train new staff members on SIS Program, uAchieve Degree Audits to track student progress and follow college-wide processes. Follow up with them to ensure understanding on the functional and technical side.
Administrative Assistant III
University of Colorado Boulder
Boulder
01.2012 - 06.2014
- Coordinated FE exam logistics for 800+ students, effectively training 30 facilitators to ensure smooth administration.
- Managed college-wide graduation for 1000+ students, training and coordinating a 40-member team for successful execution.
- Streamlined course scheduling using PeopleSoft Campus Solutions.
- Assisted in student transfer processes by collaborating with college representatives and updating systems.
- Led orientation events for new students, organizing schedules and coordinating assistance.
- Provided customer service support to students, faculty, staff, families, and the public, enhancing overall satisfaction.
- Maintained secure access control for Buff One Card users in the facility.
Center Director
Brain Balance Achievement Centers
Golden
11.2010 - 01.2012
- Managed inquiries and sales for prospective families, ensuring seamless renewal of existing plans.
- Supervised six employees, delivering targeted training to enhance role effectiveness.
- Conducted annual evaluations to set goals and ensure continuous training.
- Delivered customer service with clear communication via phone, in person, and email.
- Tracked progress of 30 students bi-monthly, facilitating conferences with families to discuss skill development.
- Executed compliance audits of programs and center regulations to maintain standards.
- Organized monthly family information sessions to strengthen community ties and engagement.
- Developed advertising strategies and planned events to promote services.
Education
Bachelor of Science - Elementary Education
West Chester University of Pennsylvania
West Chester, PA05-1991
Skills
- uAchieve degree audit
- Canvas LMS and SIS
- Qualtrics survey tools
- Salesforce CRM
- Microsoft Office Suite
- Google Workspace applications
- Oracle solutions
Certification
- Workday Basics Series Certificate
Timeline
Senior Academic Advisor
University of Colorado Boulder
07.2019 - Current
Undergraduate Academic Advisor
University of Colorado Boulder
01.2014 - 06.2019
Administrative Assistant III
University of Colorado Boulder
01.2012 - 06.2014
Center Director
Brain Balance Achievement Centers
11.2010 - 01.2012
Bachelor of Science - Elementary Education
West Chester University of Pennsylvania