Joanne McCabe

• Act as primary liaison between clients, medical professionals, and cosmetic service teams.
• Manage schedules, follow-ups, and treatment coordination across multiple departments.
• Maintain and organize digital records and documentation with accuracy and confidentiality.
• Handle payment processing, deposits, and inventory support.
• Answer high-volume calls and resolve service concerns with professionalism.
• Support office events, promotions, and client education initiatives.

• Worked directly with the aesthetician supervisor, coordinating schedules and completing charts after procedures performed.
• Responsible for before and photos, documentation and follow ups with clients.
• Prepared and cleaned rooms ready for procedures and responsible for making sure all the legal paperwork was completed and scanned into the clients charts.

• Efficiently managed phones, appointments, and customer care.
• Supported medical staff with scheduling and task coordination.
• Streamlined appointment scheduling process, enhancing overall efficiency of front desk services.
• Verified insurance and uploaded documentation into patient charts.
• Trained new staff on front desk procedures and software systems to ensure consistency.

• Issued licenses for casinos and employees while verifying legal documentation.
• Conducted background checks, processed fingerprints, and managed appointment scheduling.
• Handled sensitive client and regulatory information with strict confidentiality and discretion.
• Maintained accurate records across three offices.

Family Business...

• Managed daily FBO operations, including flight scheduling and lease-back programs.
• Scheduled FAA-regulated inspections and coordinated aircraft maintenance.
• Supervised maintenance team to ensure safety and compliance.
• Balanced fleet use between training, private, and maintenance needs.
• Oversaw contracts, billing, and communication with aircraft owners and pilots.