Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joanna Southers

Jacksonville

Summary

Highly motivated Licensed Practical Nurse seeking a challenging and responsible position in the nursing field to expand my knowledge and experience while using my current skill set and experiences to positively affect the lives of others.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Harmonycares Medical Group
Jacksonville
09.2022 - Current
  • Developed strong and trusting rapport with patients to facilitate best care possible.
  • Administered prescribed oral medications under written direction of physician.
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
  • Assessed patient health concerns by listening to telephone inquiries, determining the urgency of the situation, and providing appropriate advice.
  • Maintained up-to-date knowledge of disease processes, medications, treatments, and management plans for various conditions.
  • Documented all conversations in electronic medical records system according to established procedures and standards.
  • Responded promptly and professionally to incoming calls from patients seeking medical advice or assistance.
  • Displayed empathy while helping patients understand their options for treatment and providing emotional support when necessary.
  • Educated patients on preventative measures such as dieting, exercise programs, smoking cessation techniques .
  • Collaborated with physicians regarding patient treatment plans based on clinical data collected during phone assessments.
  • Provided guidance on prescription refills including dosage instructions in accordance with state laws.
  • Reviewed laboratory test results with patients over the phone in order to explain findings clearly and accurately.
  • Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
  • Communicated triage information to primary care team to discuss disposition.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to patient care.
  • Coordinated referrals to specialty services as needed for further evaluation and treatment options.

Licenced Practical Nurse

Brookdale Senior Living
Jacksonville
03.2019 - 03.2023
  • Administered medications and therapies in accordance with physicians' orders.
  • Assessment, computer charting, and report developments in patients health conditions in 40+ bed unit.
  • Evaluated patient care needs, prioritize treatment and maintained patient flow.
  • Checked in on patients at regular intervals to record food and fluid intake and output, taking measures to promote healthy levels as needed.
  • Worked with doctors' to evaluate intervention outcomes and make needed adjustments to care plans.
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Addressed patient care needs, collected vitals, dressed wounds and managed catheters.

Education

Certificate - Licensed Practical Nurse

Southeastern College
Jacksonville, FL
2015

Associate of Arts -

Florida State College at Jacksonville
Jacksonville, FL
2011

Skills

  • Strong clinical judgement
  • Medication administration
  • G-tube feedings
  • Ability to adapt to unpredictable situations
  • Data collection
  • Computer literate (Microsoft, Excel, PowerPoint, EMR and Explorer)
  • Attention to detail with multi-tasking capability
  • Injections
  • Experience working in a team environment
  • Excellent communication skills (verbal & written)
  • Patient and family focused
  • Professional bedside manners
  • Body mechanics competency
  • Empathetic and compassionate

Certification

Licensed Practical Nurse with State of Florida, License number 5237859, IV certified

BLS CPR & AED certified by American Heart Association, December 2021

Timeline

Patient Care Coordinator

Harmonycares Medical Group
09.2022 - Current

Licenced Practical Nurse

Brookdale Senior Living
03.2019 - 03.2023

Certificate - Licensed Practical Nurse

Southeastern College

Associate of Arts -

Florida State College at Jacksonville

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Joanna Southers