Joanna Contreras
Greeley
Summary
Offering excellent communication and organizational abilities, with a strong commitment to learning and growing in a professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills, and committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Elite Dental Center
06.2025 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Assisted with administrative tasks, including data entry, verifying insurance, and file management.
- Provided information about services offered, improving customer awareness and satisfaction.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Scheduled, coordinated, and confirmed appointments.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist/Medicaid Specialist
Richter Orthodontics
12.2023 - 06.2025
- Greeted and checked in patients, ensuring a welcoming atmosphere.
- Scheduled appointments using practice management software to optimize patient flow.
- Managed phone communications, addressing inquiries and providing information effectively.
- Coordinated patient records and maintained confidentiality in compliance with HIPAA regulations.
- Assisted orthodontists during patient consultations, enhancing overall service delivery.
- Processed payments and insurance claims accurately, reducing billing discrepancies.
- Scheduled, coordinated, and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for a more efficient office workflow.
- Monitored changes in Medicaid policies and guidelines to ensure adherence within the organization.
- Provided training support for new staff on Medicaid processes and software utilization.
Education
Bachelor of Science - Healthcare Management
Metropolitan State University of Denver
Denver, CO05-2027
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
Certification
- BLS Certified, American Heart Association
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Elite Dental Center
06.2025 - Current
Front Desk Receptionist/Medicaid Specialist
Richter Orthodontics
12.2023 - 06.2025
Bachelor of Science - Healthcare Management
Metropolitan State University of Denver
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