Joanna Ayala
Denver
Summary
Driven Customer Experience Manager, Highly motivated to deliver results, enhancing operational excellence and elevating customer service levels. Expert in conflict management and problem-solving, fostering teamwork and collaboration. Skilled in POS operation and driving safe workplace practices, consistently achieving positive customer and associate engagement.
Overview
23
23
years of professional experience
Work History
Customer Experience Manager
Home Depot
09.2023 - Current
Service Desk Supervisor
Home Depot
08.2022 - 09.2023
Service Desk Lead
Home Depot
04.2021 - 08.2022
Kitchen Designer
Home Depot
02.2019 - 04.2021
Millwork Sales Specialist
Home Depot
01.2018 - 02.2019
Overnight Freight Associate
Home Depot
01.2014 - 01.2017
Bay Integrity Associate
Home Depot
01.2009 - 01.2014
Asset Protection Associate
Home Depot
02.2008 - 01.2009
Loss Prevention Manager
Kmart
01.2002 - 01.2008
Education
High School Diploma - General Studies
Abraham Lincoln High School
Denver, CO05.2000
Skills
- MOD Responsibilities
- Drive safe behaviors
- Drive high customer service levels
- Positive Customer / Associate Engagement
- Talent Development
- Effective Planning
- Effective communication skills
- Drive operational performance
- Conflict Management
- POS Operation
- Attention to detail
- Teamwork and Collaboration
- Problem Solving Skills
- Daily/Weekly/Monthly reports
Languages
Spanish
Native or Bilingual
English
Timeline
Customer Experience Manager
Home Depot
09.2023 - Current
Service Desk Supervisor
Home Depot
08.2022 - 09.2023
Service Desk Lead
Home Depot
04.2021 - 08.2022
Kitchen Designer
Home Depot
02.2019 - 04.2021
Millwork Sales Specialist
Home Depot
01.2018 - 02.2019
Overnight Freight Associate
Home Depot
01.2014 - 01.2017
Bay Integrity Associate
Home Depot
01.2009 - 01.2014
Asset Protection Associate
Home Depot
02.2008 - 01.2009
Loss Prevention Manager
Kmart
01.2002 - 01.2008
High School Diploma - General Studies
Abraham Lincoln High School
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