Jo Ann McFadden
Thornton
Overview
16
16
years of professional experience
Work History
Servicer
RTD Regional Transportation District
12.2022 - Current
- Conduct in a appropriate manner as a representative of RTD, work effectively in a diverse work environment, using prudent judgment at all times, perform duties in a safe manner, and assure professional quality of services to external and internal customers.
- Serviced RTD vehicles, which includes, but is not limited to, checking and 'topping off' all fluids, checking tire inflation pressure and re-stocking Bus Operator supplies.
- Performed visual inspections of RTD vehicles to identify vehicle damage and/or mechanical problems and reports such issues to supervisor.
- Performed all phases of interior and exterior RTD vehicle cleaning, which includes, but is not limited to, windows, walls, floors, ceilings, dome lights, hand rails, seats, upholstery, gum removal, graffiti removal, trash removal, air conditioning condensers, accessibility lifts, and wheels.
- Operated and cares for all shop equipment and tools in a safe and professional manner.
- Operated RTD vehicles while in strict compliance with RTD policies, directives, and procedures and all Federal and Colorado traffic laws and regulations. This includes using proper defensive driving techniques.
- Maintained current knowledge of and adherence to all RTD operating policies, directives, and procedures.
- Removed bus schedules and monthly brochures from the on-board bus schedule racks and stocks new RTD approved monthly brochures.
- Cleaned individual piece parts and sub-assemblies, which includes, but is not limited to, engines, radiators, brake drums, battery compartments, chassis, and wheels.
- Installed and removes interior RTD approved signs as directed.
- Interacted with RTD staff and the public in a courteous, professional manner when conducting transit bus trades.
Servicer
Dallas Area Rapid Transit, Dart
01.2013 - 09.2022
- Removed safety hazards, soiled items and trash from customer areas.
- Cleaned and and maintenance pits and bays. Maintained clean shop and work area.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
- Waxed, buffed and detailed interiors and exteriors as assigned. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. While working for DART I performed cleaning and servicing of public transportation vehicles, facilities and right-of-way. Also assist mechanics in the areas according to assigned location.
Warehouse Fulfillment Associate
Amazon
04.2018 - 08.2021
- Wrapped pallets in shrink wrap prior to loading.
- Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Wrapped pallets in shrink wrap prior to loading. Kept work areas neat, clean and free from debris. Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Receptionist
Letot Center
04.2008 - 03.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
Westwood High School
Austin, TXSkills
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
- Call center experience
- Customer Service
- Listening Skills
- Strong Work Ethic
- Attention to Detail
- Excellent Communication
- Computer Skills
- Data Entry
- Clerical Support
Timeline
Servicer
RTD Regional Transportation District
12.2022 - Current
Warehouse Fulfillment Associate
Amazon
04.2018 - 08.2021
Servicer
Dallas Area Rapid Transit, Dart
01.2013 - 09.2022
Receptionist
Letot Center
04.2008 - 03.2013
Westwood High School
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