Joanie Sao
Brighton
Summary
Forward-thinking professional bringing more than five years of experience working for fast-paced dental practices. Exceptional success driving financial improvements and revenue increases for large specialty practices.
Overview
13
13
years of professional experience
Work History
Specialty Healthcare Coordinator
Pacific Dental Services
Brighton
12.2023 - Current
- Coordinated patient appointments and managed scheduling for healthcare providers.
- Assisted in developing patient care plans with both providers and patients.
- Communicate and build trust with all providers, specialty staff and peers.
- Followed organizational guidelines to assure compliance with HIPAA and patient confidentiality standards.
- Create a welcoming environment for our patients and build relationships with our pediatric families.
Practice Manager of Operations
Heartland Dental
Thornton
02.2020 - 12.2023
- Trained interns and newly hired team members on office procedures and computer system.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Supervised team of 14 office personnel.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Operations Manager
Altar'd State
Lone Tree
06.2017 - 03.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
Store Manager
American Eagle Outfitters, Inc
Lone Tree
01.2013 - 07.2017
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Kaimuki High School
Honolulu, HIElectrical Engineering
New Mexico Institute of Mining And Technology
Socorro, NMTimeline
Specialty Healthcare Coordinator
Pacific Dental Services
12.2023 - Current
Practice Manager of Operations
Heartland Dental
02.2020 - 12.2023
Operations Manager
Altar'd State
06.2017 - 03.2020
Store Manager
American Eagle Outfitters, Inc
01.2013 - 07.2017
High School Diploma -
Kaimuki High School
Electrical Engineering
New Mexico Institute of Mining And Technology