Joangel Martinez

• Planned and conceived computer systems using information engineering, data modeling and structured analysis.
• Resolved malfunctions with systems and programs through troubleshooting.
• Developed flowcharts and diagrams to describe and lay out logical operational steps.
• Oversaw installation of software programs and hardware systems to meet requirements.
• Evaluated and adopted new technologies to address changing industry needs.
• Investigated and addressed system issues to enhance usability and improve functionality.
• Participated in internal audits regarding quality management system.
• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
• Established requirements and developed tailored methodology to bolster management decision support reporting.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Applied knowledge of application components in conjunction with query tools to achieve business objectives.
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.

• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Tracked computer equipment, peripherals and network servers via master documentation in Excel.
• Documented transactions and support interactions in system for future reference and addition to knowledge base.
• Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

to provide and guarantee the properly function of all devices, preventive maintenance, software install and configuration, weekly earnings inform on excel, real time monitoring

• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Patched software and installed new versions to eliminate security problems and protect data.