Joan Francisco Ladino Torres
Villavicencio,Meta
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Bartender
Ivey Spencer Leadership Center
London
08.2023 - 04.2024
- Greeted and served customers in a friendly and efficient manner.
- Provided recommendations and answered questions about the menu and beverages.
- Resolved customer complaints and ensured a positive guest experience. Communicated effectively with team members to ensure smooth operations during busy periods.
- Strong customer service and interpersonal skills.
Sales Associate
Smart Fix
London
03.2023 - 08.2023
- Responsible for taking pictures of products and advertising them online.
- Diagnose issues with computers, cell phones, and smart technology, and complete repairs for customers.
- Perform outbound calls to potential clients in order to generate demand.
- Identify technology that can be purchased from clients to be used as inventory.
Carts Makeup
London Hospital Linen Services
London
08.2022 - 11.2022
- Shipped inventory to hospitals in London area.
- Cleaned and sanitized carts that were used to move linen stock.
Receptionist
Laguna Viva
Colombia
11.2019 - 06.2021
- Responded to inquiries via phone, email, and in person, providing accurate information and resolving issues promptly.
- Greeted and directed visitors and clients with a welcoming and professional demeanor, ensuring a positive first impression.
- Managed multi-line phone system, efficiently handling high volumes of calls, transferring them to appropriate departments, and taking detailed messages.
Server/Bartender
La Flaca
Colombia
06.2017 - 01.2019
- Communicated customers' orders to the kitchen and provided recommendations.
- Implemented friendly customer service skills to improve customer experience.
- Efficiently served drinks to customers as a bartender.
- Portioned, assembled, and wrapped food, or placed it directly on plates for service to patrons, and packaged take-out food.
- Maintained cleanliness; cleared and cleaned tables, swept, and mopped floors, and emptied garbage containers.
Education
Diploma -
Huron-Western University SWAU Program
London, Ontario, Canada06-2023
Diploma -
Saunders Secondary School
London, Ontario, Canada06-2022
Smart Serve Certificate
London, Ontario, Canada08-2021
Safe Food Handling Certificate
London, Ontario, Canada08-2021
Skills
- Inventory
- Customer Service
- Computer Skills
- Bilingual English and Spanish
- Excellent communication skills
- Bilingual fluency in English and Spanish
- Teamwork and Collaboration
Timeline
Bartender
Ivey Spencer Leadership Center
08.2023 - 04.2024
Sales Associate
Smart Fix
03.2023 - 08.2023
Carts Makeup
London Hospital Linen Services
08.2022 - 11.2022
Receptionist
Laguna Viva
11.2019 - 06.2021
Server/Bartender
La Flaca
06.2017 - 01.2019
Diploma -
Huron-Western University SWAU Program
Diploma -
Saunders Secondary School
Smart Serve Certificate
Safe Food Handling Certificate
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