JOANA MACASPAC
Colorado Springs
Summary
Detail-oriented and compassionate healthcare support professional with experience in hospital volunteer services, caregiving, administrative coordination, and customer service. Knowledgeable in HIPAA compliance, patient confidentiality, multitasking in fast-paced environments, and professional communication. Seeking a position within the VA healthcare system to support patient services and administrative operations.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's (Janitell Franchise)
Colorado Springs
09.2025 - Current
- Hours: 10-15; Pay: $14.81/hour
- Delivered high-volume customer service, ensuring positive experiences and satisfaction
- Operated POS system and processed financial transactions accurately and efficiently
- Collaborated with team members to coordinate tasks and maintain seamless operations in a fast-paced environment.
- Maintained sanitation and workplace safety standards
Caregiver
The Happiest Chapters
Colorado Springs
04.2025 - Current
- Hours: Varies; Pay: $17/hour; Supervisor: Betty, (719)-619-9487
- Delivered direct patient care including hygiene, feeding, toileting, and mobility assistance to enhance patient comfort and dignity
- Monitored patient condition and reported concerns to ensure timely interventions and optimal care
- Prepared meals and managed dietary needs to support patient health and nutritional requirements
- Maintain confidentiality and a safe care environment
- Assisted patients with safe transfers and re-adjustments
Back Stocker
Asian Pacific Market
Colorado Springs
06.2024 - 02.2025
- Hours: 20-25; Pay:$16.50/hour
- Monitored expiration dates to uphold food safety standards
- Maintained inventory and ensured stock rotation to minimize product waste
- Organized stockroom for operational efficiency
- Assisted customers in locating products to enhance shopping experience
Crew Member
McDonald's (Constitution Franchise)
Colorado Springs
11.2023 - 05.2024
- Hours: 20; Pay: $14.81/hour
- Managed front counter and drive-thru operations, ensuring efficient service and customer satisfaction
- Processed customer transactions accurately using POS system
- Resolved customer concerns professionally, enhancing overall customer experience
- Maintained sanitation and food safety standards
- Collaborated with team members to achieve operational goals, fostering a supportive team environment
Intern
JAWS (Jumpstart Aging Workforce Solutions)
Colorado Springs
08.2023 - 01.2024
- Hours: Varies; Pay: $17/hour; Supervisor: Kimberly Humprey, (719)-243-5433
- Supported elderly clients in Activities of Daily Living (ADLs) to enhance their independence and quality of life
- Facilitated mobility support and maintained patient safety to promote well-being
- Ensured client interactions were respectful and confidential by adhering to privacy protocols and building trust.
- Performed light housekeeping and supportive care tasks
- Encouraged meaningful conversation and social interaction to foster emotional connection and improve mental health
Volunteer
Red Cross Youth Volunteer - Mother/Baby Unit
Fort Carson
06.2021 - 07.2021
- Hours: Varies; Supervisor: Clara Huff, (719)-526-7144
- Assisted nursing staff with non-clinical patient care tasks to enhance patient experience
- Transported laboratory specimens
- Maintained HIPAA compliance and patient confidentiality
- Reported patient concerns and observations to healthcare staff
- Restocked supplies and organized patient care areas to ensure efficient workflow
Education
Bachelor of Science - Health Sciences
University of Colorado Colorado Springs (UCCS)
Colorado Springs, CO12-2027
High School Diploma -
The Vanguard School
Colorado Springs, CO05-2023
Skills
- Customer service
- Time management
- Team collaboration
- Effective communication
- Patient care
- HIPAA compliance
- Clinical documentation
- Cash Handling
Personal Information
Citizenship: U.S. Citizen
Languages
English
Full Professional
Tagalog
Professional
Timeline
Crew Member
McDonald's (Janitell Franchise)
09.2025 - Current
Caregiver
The Happiest Chapters
04.2025 - Current
Back Stocker
Asian Pacific Market
06.2024 - 02.2025
Crew Member
McDonald's (Constitution Franchise)
11.2023 - 05.2024
Intern
JAWS (Jumpstart Aging Workforce Solutions)
08.2023 - 01.2024
Volunteer
Red Cross Youth Volunteer - Mother/Baby Unit
06.2021 - 07.2021
Bachelor of Science - Health Sciences
University of Colorado Colorado Springs (UCCS)
High School Diploma -
The Vanguard School