Experienced customer service representative with a proven track record of success in providing excellent communication and multitasking skills, I have worked for Teleperformance, I have great attention to detail and an adaptive approach to problem solving. In addition, I currently work at foundever where I have had a great track record helping the campaign with what has been needed, I have experience being a 3 waves mentor where I have improved my agent management skills to achieve good results in metrics, in addition to improving my leadership skills, empathy, patience and multitasking which are the most important, in addition to continuing to improve in customer service by providing excellent service.
Current agent in the Iberia campaign in Foundever
Agent of a telecommunications company
Problem-solving
Communication
Empathy
Patience
Active listening
Teamwork
Leadership
Under pressure
Multitasking