Jo Dolmas
Denver
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Assistant Donor Care Supervisor
Vitalant
12.2006 - Current
- Enhanced donor experience by implementing efficient scheduling and communication methods.
- Streamlined donation processes for improved donor retention rates and satisfaction.
- Managed donor data with meticulous attention to detail, ensuring accurate records and timely followups.
- Coordinated staff training sessions on new procedures, policies, and safety measures to maintain a well-informed team.
- Collaborated with management to identify areas for improvement and implement necessary changes for better donor care.
- Established strong relationships with donors through personalized outreach efforts and excellent customer service skills.
- Maintained strict compliance with FDA regulations during all aspects of the donation process, ensuring safety for both donors and recipients.
- Facilitated smooth shift transitions by effectively communicating pertinent information between supervisors across different shifts.
- Addressed any donor concerns or issues promptly, fostering an environment of trust and transparency within the donation center.
- Promoted a safe work environment by enforcing adherence to safety guidelines among team members at all times.
- Set up and maintained donor interview and drawing areas, cleaned areas and equipment and restocked supplies.
- Helped with donor interviews and phlebotomy.
Education
No Degree -
MSU
Denver, COSkills
- Employee Supervision
- Process Implementation
- Team Collaboration
- Excellent Communication
- Multitasking
- Records Management
- Heartsaver First Aid (First Aid)
- Heartsaver CPR AED (CPR AED)
- Problem-solving abilities
- Adaptability and Flexibility
- Multitasking Abilities
Timeline
Assistant Donor Care Supervisor
Vitalant
12.2006 - Current
No Degree -
MSU
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