Jincy Songer
Aurora
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Curaleaf. Proven track record in inventory management and conflict resolution, ensuring compliance with regulations while enhancing customer satisfaction. Adept at fostering a positive work environment that drives sales and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Service Assistant
Costco Wholesale
Norfolk
06.2025 - 01.2026
- Provided high quality, memorable customer service to members to ensure a pleasant shopping experience.
- Maintained proper cash handling procedures for transactions.
- Oversaw the breakdown, cleaning and reassembly of departments machinery (including ovens, food prepping equipment, soft serve machine, latte and smoothie machine, and hood vents).
- Assisted in other departments when necessary.
- Works well in a high-stress environment.
Greenhouse Supervisor
GrowLove Nurseries
Tallahassee
01.2021 - 12.2023
- Oversaw the management of the greenhouse systems, including ventilating, irrigation, heating and lighting systems used to maintain proper plant health.
- Ensured all plants met quality and health standards, from seedlings to fully grown.
- Oversaw pest reduction in a controlled environment utilizing non-toxic pesticides.
- Maintained greenhouse compliance with the Florida Department of Agriculture.
Store Lead
Curaleaf
Tallahassee
09.2022 - 07.2023
- Provided exceptional customer service and ensured every patient had a memorable and positive experience.
- Managed financial records meticulously and oversaw the transfer of company funds in coordination with weekly BRINKS services.
- Maintained a positive rapport with the FL department of health.
- Ensured all policies were followed by staff and patients to adhere to legal regulations from the state.
- Maintained a clean and uplifting environment which translated to increased sales and customer satisfaction.
Store Lead
Grow Healthy
Tallahassee
09.2021 - 06.2022
- Collaborated and supervised a team of thirteen to drive sales performance, foster patient connections, ensure precise inventory management, and comply with state regulations and company policies.
- Collaborated with fellow supervisors statewide to plan sales strategies, analyze market trends, and improve procedural efficiencies and inventory controls.
- Maintained a positive rapport with the Florida Department of Health during inspections and ensured adherence to HIPAA regulations to protect patient privacy.
- Administered a vault and showroom containing over $2,000,000 worth of medical inventory, conducted inventory checks on an hourly basis to maintain a strict inventory adherence.
Delivery Coordinator
Trulieve
Tampa
12.2020 - 08.2021
- Oversaw the delivery of over $1,000,000 in medical products for the areas of SouthWest Florida.
- Completed inventory of daily orders and ensured record keeping of the transfer and delivery of medical products.
- Ensured all company vehicles maintained state regulatory standards and were serviced properly.
- Assisted in bi-weekly inventory audits to ensure all products were accounted for.
- Handled the cash deposits for all delivery personnel.
- Opened and closed the inventory control room, involving disarming alarm systems, setting up tablets/equipment for delivery team, and assisting the store leads in retail opening.
Third Manager
Tijuana Flats
Tampa
05.2017 - 12.2020
- Managed multiple locations across South West Florida, focusing specifically on enhancing customer experience, engaging employees in sales growth practices, and participating in community outreach to make connections with our consumer base.
- Oversaw profit and loss statements, managed inventory and accounted for any variances, coordinated payroll and scheduling while completing weekly inbound food/merchandise orders ranging from $3,000 to $10,000.
- Fostered a culture of pride and positivity among team members, contributing to an engaging workplace atmosphere that resonated with customers.
Shift Supervisor
Starbucks
Tampa
07.2019 - 01.2020
- Opened the store to Starbucks standards, ensuring a clean cafe, fresh and properly merchandised food, and inventory taken.
- Resolved customer inquiries promptly and with great care.
- Ensured all team members were following company policies and work standards while maintaining a positive and upbeat environment.
- Generated production and sales reports for management.
- Provided leadership for a team of multiple employees, ensuring effective management.
Education
Bachelor of General Studies - Business
University of South Florida, College of General Studies
Tampa, FL01.2023
Skills
- Excellent customer service
- Problem-solving
- Food safety compliance
- Equipment maintenance
- Inventory management
- Team leadership
- Quality control
- Conflict resolution
- Training and development
Certification
- Colorado MED Badge, #174082
- FL Nursery Dealer License, 12/22 - 12/23
Timeline
Food Service Assistant
Costco Wholesale
06.2025 - 01.2026
Store Lead
Curaleaf
09.2022 - 07.2023
Store Lead
Grow Healthy
09.2021 - 06.2022
Greenhouse Supervisor
GrowLove Nurseries
01.2021 - 12.2023
Delivery Coordinator
Trulieve
12.2020 - 08.2021
Shift Supervisor
Starbucks
07.2019 - 01.2020
Third Manager
Tijuana Flats
05.2017 - 12.2020
Bachelor of General Studies - Business
University of South Florida, College of General Studies