JIM HITZKE

Being a representative of the bearer of good will toward men and the light and love in the eyes of the children is probably the most unexpected and most fulfilling life experience ive had yet.

Each season will bring over 15,000 guests.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.

Door Host for Elitch Gardens Fright Fest haunted house.

Explain the rules and saftey requirements to thousands of people per season.

• Handled high-pressure situations with grace and professionalism, ensuring guest satisfaction remained a top priority.
• Utilized interpersonal skills to create an inclusive environment for all patrons, regardless of background or individual needs.
• Developed strong rapport with regular customers, ensuring their specific needs were met each visit.
• Communicated clearly with fellow cast members both onstage and offstage to coordinate cohesive performances that maximized fear factor for guests.

• Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Monitored new server performance and offered continuous support throughout training period.
• Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.

• Practiced lines and scenes independently and collaboratively to prepare for performances.
• Managed time to arrive on set when required to not delay rehearsals and shows.
• Participated in table reads and rehearsals, ensuring a thorough understanding of scripts and character motivations.
• Developed strong memorization skills for quick mastery of scripts, enabling efficient preparation for auditions and performances.

• Increased staff retention through effective communication and fostering a positive work environment.
• Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
• Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
• Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
• Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.