Jillian Hinkel
QMAP/Receptionist
Arvada,CO
Summary
Dynamic and dedicated professional with two years of experience encompassing caregiving, administrative support, and Qualified Medication Administration Personnel (QMAP) roles. Additionally demonstrates a strong commitment to punctuality and excellence, with proven skills in guest relations and customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Brookdale Senior Living Solutions
Arvada, CO
10.2024 - 03.2025
- Provided meal service to residents in a restaurant-style dining setting
- Maintained a clean and organized Dining Room, adhering to health and safety standards;
- Communicated effectively with kitchen staff and caregivers to accommodate dietary restrictions;
- Built and maintained positive relationships with residents, contributing to a welcoming dining experience
QMAP/Caregiver
Brookdale Senior Living Solutions
04.2022 - 06.2024
- Delivered essential care including attentive assistance with hygiene, medication administration, fall prevention, and basic first aid;
- Provided personalized service by managing meal orders, addressing special requests, and ensuring timely delivery;
- Managed administrative tasks including scheduling, correspondence, and record keeping;
- Built and maintained strong relationships with residents and their families, ensuring clear communication and personalized support to enhance their safety and well-being
Guest Relations Associate
Target
11.2020 - 01.2022
- Adeptly managed transactions and operated the guest service desk. Excelled in enhancing shopper experience by addressing inquiries and resolving issues with empathy and patience.
- Managed stocking and zoning tasks to ensure a well-organized and visually appealing store environment.
Cafe Manager
Sla Management
08.2021 - 10.2021
- Efficiently prepared and served school lunches, ensuring timely delivery to each classroom. Managed the logistics of loading and unloading weekly food deliveries while maintaining adherence to food safety guidelines.
- Monitored and tracked lunch servings and food wastage to optimize resource use and minimize waste. Logged food temperatures consistently to ensure compliance with health and safety standards.
- Ensured strict adherence to food safety guidelines, including proper handling and storage practices.
Team Member
Chick-fil-A
11.2018 - 07.2020
- Interacted with guests courteously and professionally, ensuring a respectful and positive experience.
- Managed cash transactions accurately while adhering to strict food safety guidelines.
Education
High School Diploma -
Seton Home Study School
05.2001 -
Skills
Customer Service Excellence
Problem Solving
Attention to Detail
Organizational Skills
Administrative Support
Elderly care
Certification
QMAP
Timeline
Server
Brookdale Senior Living Solutions
10.2024 - 03.2025
QMAP/Caregiver
Brookdale Senior Living Solutions
04.2022 - 06.2024
Cafe Manager
Sla Management
08.2021 - 10.2021
Guest Relations Associate
Target
11.2020 - 01.2022
Team Member
Chick-fil-A
11.2018 - 07.2020
High School Diploma -
Seton Home Study School
05.2001 -
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