Jill Ekstrom
Denver
Summary
Skilled copywriter and ghostwriter with a proven ability to produce clear, engaging, and error-free content. Expert in editing, proofreading, and shaping ideas into high-impact writing. Looking to contribute storytelling and messaging expertise to a growth-oriented company.
Overview
20
20
years of professional experience
Work History
Writer
Medium
Remote
01.2026 - Current
- Developed strong narratives that resonate with readers across platforms.
- Generated ideas for new stories or topics to write about.
- Ensured that all written work met quality standards before submission deadlines.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
Customer Success Manager
Vichra LLC
11.2019 - 07.2024
- Proven track record of delivering excellent customer success through proactive relationship management, strategic problem-solving, and effective communication.
- Built strong relationships with key customers, enhancing customer loyalty and retention.
- Conducted user training sessions to enhance customer understanding and utilization of product features.
Service Agent
Goosehead Insurance Agency
01.2019 - 10.2019
- Resolved customer issues through complex problem solving, ensuring effective outcomes.
- Followed up with customers to confirm satisfaction and provide further assistance.
- Recommended additional services to customers, contributing to upsell targets.
Freelance Writer
Fiverr
12.2014 - 12.2018
- Wrote and edited high-quality content and visually impactful programs under deadline pressure, engaging audiences with authentic storytelling.
- Researched and developed original content for case studies, emails, and newsletters, enhancing communication and audience engagement.
- Collaborated with clients to understand their writing needs and preferences.
Marketing Manager/Project Coordinator
Tower One Construction
05.2006 - 12.2014
- Executed marketing plans for trade shows and events, enhancing brand awareness and engagement with target audiences.
- Updated and maintained project schedules and files weekly for construction jobs valued between $100K and $5M, ensuring all stakeholders had current information.
Education
BA, Communication & PR -
University of Colorado Denver
01-2008
Film and Writing -
San Diego State University
01-2001
Skills
- Copywriting
- Content creation
- Story development
- Editing
- Copy editing
- Proofreading
- Fact checking
- Document editing
- Presentation Skills
- Training
- Client Communication
- Relationship Building
- Creative Collaboration
Timeline
Writer
Medium
01.2026 - Current
Customer Success Manager
Vichra LLC
11.2019 - 07.2024
Service Agent
Goosehead Insurance Agency
01.2019 - 10.2019
Freelance Writer
Fiverr
12.2014 - 12.2018
Marketing Manager/Project Coordinator
Tower One Construction
05.2006 - 12.2014
BA, Communication & PR -
University of Colorado Denver
Film and Writing -
San Diego State University