Jill Alverson
Pueblo
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
Work History
Shipdock
Amazon, DEN4
12.2021 - 06.2026
- Vendor Returns Problem Solver
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
AT&T Call Center
12.2006 - 08.2014
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Managed high call volumes while ensuring exceptional service delivery and customer satisfaction.
- Trained new team members on call protocols, systems, and effective communication strategies.
- Collaborated with cross-functional teams to address complex customer issues effectively.
Customer Service/Data Entry
PlasmaCAM
07.2006 - 09.2006
Education
Bachelor of Science - Mass Communications
Colorado State University - Pueblo
Pueblo, COAssociate of Arts - undefined
Pueblo Community College
Pueblo, CO05-1995
Skills
- Knowledgeable in cross-platform systems
- Experienced with Microsoft Office applications
Awards
2014 End-of-Year review – Consistently exceeds expectations, at&t, 2013 Enhanced Skills Certification, at&t, 2013 Recognition - Outstanding Willingness to Recommend, at&t, 2012 Top Quality Performer, at&t, 2011 Certificate of Appreciation – 5 years service, at&t, 2010 Top Quality Performer, at&t, 2009 “Call Drafter” – Personal Mentoring Program, at&t, 2007 Top Quality Performer, at&t, 2007 Member Top Team, at&t, 1998 Outstanding Service Award, Business Manager of USC Today, University of Southern Colorado, Pueblo, CO, 1997 Presidential Academic Award, Business Manager of USC Today, University of Southern Colorado, Pueblo, CO, 1996 Bowie Scholarship, Public Relations, University of Southern Colorado, Pueblo, CO, 1995 Destination USC Academic Scholarship
Timeline
Shipdock
Amazon, DEN4
12.2021 - 06.2026
Customer Service Representative
AT&T Call Center
12.2006 - 08.2014
Customer Service/Data Entry
PlasmaCAM
07.2006 - 09.2006
Associate of Arts - undefined
Pueblo Community College
Bachelor of Science - Mass Communications
Colorado State University - Pueblo