Jiana Jack
Parker
Overview
3
3
years of professional experience
Work History
Lead Host & Expo
Outback Steakhouse
Centennial
02.2025 - Current
- Lead front-of-house operations during high-volume service, ensuring an organized, polished, and welcoming guest experience
- Strategically manage reservations, waitlists, and table assignments to optimize dining room flow and server balance
- Coordinate closely with kitchen and service staff while expediting food to maintain accuracy, presentation, and timing standards
- Communicate proactively with managers, servers, and cooks to anticipate needs and resolve issues discreetly
- Train and mentor new hosts and expos on service expectations, pacing, and professional guest interaction
- Address guest concerns with composure and professionalism, supporting guest satisfaction and repeat business
- Managed guest seating and optimized flow during peak service hours, reducing wait times and improving dining efficiency
- Assisted in resolving guest complaints and providing personalized service to enhance overall experience
- Demonstrated leadership in organizing front-of-house workflow, ensuring team readiness and consistent service quality
Smoothie Master
Inta Juice
Parker
02.2024 - 08.2027
- Prepared fresh smoothies using high-quality fruits and vegetables.
- Collaborated with team members to enhance workflow during peak hours.
- Provided excellent customer service by greeting customers in a friendly manner and responding promptly to inquiries or requests.
Shift Lead
Butterfield's Ice Cream
Parker
07.2024 - 02.2025
- Oversaw daily operations including opening and closing procedures, cash handling, and cleanliness standards
- Led team members during peak periods to ensure efficient service and consistent guest satisfaction
- Supported hiring and training of new employees while reinforcing operational and service standards
- Resolved guest concerns promptly while maintaining a professional and welcoming environment
- Managed shift scheduling and delegated responsibilities to optimize team performance
- Contributed to customer engagement strategies to increase repeat business and positive feedback
Education
Senior -
Legend High School
Parker, CO05.2026
Skills
- Guest relations and first-impression service
- Reservation and waitlist management
- Dining room flow, pacing, and table optimization
- Professional verbal communication
- Guest recovery and conflict resolution
- High-volume service execution
- Team leadership and training
- Attention to detail and discretion
- Event coordination and special request management
- Adaptability to dynamic service needs
References
Available upon request
Leadership Experience
- Future Business Leaders of America (FBLA), Officer, Lead projects, mentor peers, plan competitions, and organize chapter events focusing on professionalism and teamwork
- English National Honor Society, Promote literacy, academic excellence, and community involvement
- Social Studies Rho Kappa National Honor Society, Participate in history-related academic initiatives and service projects
- DECA, Engage in business and marketing competitions, develop leadership and entrepreneurial skills
Timeline
Lead Host & Expo
Outback Steakhouse
02.2025 - Current
Shift Lead
Butterfield's Ice Cream
07.2024 - 02.2025
Smoothie Master
Inta Juice
02.2024 - 08.2027
Senior -
Legend High School