Jhosua Bazalar
Aurora
Summary
Dynamic customer service professional with a proven track record at Signature Cleaners, excelling in complaint resolution and relationship building. Leveraging strong active listening and critical thinking skills, I enhanced customer satisfaction and loyalty while streamlining service delivery. Committed to fostering positive experiences and supporting community initiatives through volunteer work.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Signature Cleaners
2023.01 - Current
- Assisted customers with inquiries regarding services, pricing, and order status.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions accurately and maintained cash register balance during shifts.
- Collaborated with team members to streamline workflow and improve service delivery.
Volunteer
Club Santa Rosa Nonprofit
2025.01 - 2027.07
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- helped people in need during the winter season
Volunteer
Skills USA
2025.04 - 2025.04
- Developed and implemented volunteer training programs to enhance team effectiveness.
- Led community outreach initiatives to increase program awareness and participation.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
High School Diploma -
William High School
Aurora, COComputer Technician Certificate -
Pickens Technical College
Aurora, Colorado, COConstruction Technology Certificate - Construction Project Management
Pickens Technical College
Aurora, Colorado, CO2027-05
Skills
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
- Complaint resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Timeline
Volunteer
Skills USA
2025.04 - 2025.04
Volunteer
Club Santa Rosa Nonprofit
2025.01 - 2027.07
Customer Service Representative
Signature Cleaners
2023.01 - Current
High School Diploma -
William High School
Computer Technician Certificate -
Pickens Technical College
Construction Technology Certificate - Construction Project Management
Pickens Technical College