Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Languages
Cronología
Disponibilidad
Generic
Jhonnatan Hidalgo

Jhonnatan Hidalgo

Resumen profesional

A logistics analyst possessing exceptional organizational abilities, skilled in optimizing processes and coordinating operations effectively.

Also, in my role as a bilingual customer service representative, I have developed skills in addressing problems, handling customer complaints, and maintaining a strong focus on service quality constantly using tools like Salesforce and Zendesk, ensuring that customer satisfaction is achieved with a constant high CSAT > 90%.

Datos destacados

2
2
years of professional experience
4
4
years of post-secondary education

Experiencia

Inbound CSR Logistics Coordinator

Uber Freight
Medellín
08.2023 - 02.2025
  • Resolution of In transit, pickup/dropoff and payment issues.
  • Writing skills and clears explanations for escalations of issues that can not be solved during a call
  • Managing client documents and handling operations and procedures.
  • Achieving quality and productivity goals.
  • Engaging with customers through phone calls, chat, and email.

Production Logistics Analyst

C.I Jeans
Medellín
10.2022 - 04.2023


  • Data analysis, metrics, and project documentation.
  • Implementation and development of ISO 9001 quality management systems.
  • Staff training in new technologies and production processes.
  • Evaluating internal processes to make sure they meet the required standards.
  • Evaluation of production data to detect patterns and potential areas for improvement.

Formación

TECHNIQUE - BUSINESS LOGISTICS

SENA
Medellín, ANT
02.2019 - 11.2020

TECNOLOGY - INDUSTRIAL PRODUCTION MANAGEMENT

SENA
Medellín, ANT
03.2021 - 04.2023

Enfatiza tus habilidades clave

  • Problem-solving skills
  • Planning and organization
  • Adaptability
  • Analytical capacity
  • Data interpretation and documentation
  • Decent knowledge of Microsoft Office
  • Autonomy
  • Metric analysis
  • Individual and team work
  • Customer service
  • Assertiveness
  • Product and service knowledge
  • PC domain
  • Salesforce domain
  • CRM Software

Languages

Spanish
Idioma nativo
English
Intermedio avanzado
B2

Cronología

Inbound CSR Logistics Coordinator

Uber Freight
08.2023 - 02.2025

Production Logistics Analyst

C.I Jeans
10.2022 - 04.2023

TECNOLOGY - INDUSTRIAL PRODUCTION MANAGEMENT

SENA
03.2021 - 04.2023

TECHNIQUE - BUSINESS LOGISTICS

SENA
02.2019 - 11.2020

Disponibilidad

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Jhonnatan Hidalgo