Jhon F. Vallejo
Linden
Summary
Driven and empathetic customer service professional with a passion for delivering outstanding experiences. Seeking a position where I can utilize my strong communication skills, problem-solving abilities, and dedication to exceeding customer expectations.
Overview
10
10
years of professional experience
Work History
Residential Concierge
TF Cornerstone
04.2014 - 02.2024
- Provide exceptional customer service to residents and guests, greeting them warmly, addressing inquiries, and assisting with requests in a professional and courteous manner
- Manage the front desk or lobby area, including answering phones, receiving packages and mail, and directing visitors to the appropriate locations within the building
- Assist residents with various needs, such as scheduling maintenance or repairs, arranging transportation services, making reservations, and coordinating deliveries
- Monitor building entrances and exits, ensuring only authorized individuals enter the premises, and maintaining security protocols to protect residents and property
- Perform administrative duties, such as maintaining resident records, managing key distribution, preparing reports, and handling billing or payment processing as needed
- Act as a point of contact during emergencies, providing assistance and coordinating with emergency services when necessary, ensuring residents' safety and well-being
- Proactively identify and resolve resident concerns or issues, demonstrating resourcefulness and professionalism in finding satisfactory solutions
- Liaise with building maintenance staff or vendors to address residents' maintenance requests promptly, ensuring common areas are clean, well-maintained, and inviting.
Parking Attendant
ProPark
11.2020 - 12.2023
- Direct vehicles to available parking spaces, ensuring efficient use of parking facilities and minimizing congestion
- Provide courteous and helpful assistance to patrons, answering questions, providing directions, and offering assistance with parking-related inquiries
- Collect parking fees from patrons, issue parking tickets, and process payments accurately and efficiently using cash, credit cards, or mobile payment systems
- Monitor parking areas to ensure the safety and security of vehicles and patrons, reporting any suspicious activities or safety hazards to appropriate authorities
- Maintain accurate records of parking transactions, including the number of vehicles parked, fees collected, and any incidents or complaints reported.
Education
High School Diploma -
Ozaman School
Medellin, Colombia01.1988
Skills
- Excellent Communication Skills
- Customer Focus
- Problem-Solving Abilities
- Time Management
- Attention to Detail
- Computer and Technology Proficiency
- Integrity and Trustworthiness
- Conflict Resolution
- Transportation Arrangements
- Package Shipping
- Effective Communication
- Teamwork and Collaboration
- Written Communication
- Training and mentoring
- Travel Arrangement Coordination
- Customer Service
- Amenities Information
- Professionalism
- Cash Handling
- Excellent Multitasking
- Strong Work Ethic
- Administrative Support
- Telephone Etiquette
- Property Management
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Parking Attendant
ProPark
11.2020 - 12.2023
Residential Concierge
TF Cornerstone
04.2014 - 02.2024
High School Diploma -
Ozaman School
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