Christiam J Avila Gonzalez
Palmetto
Summary
Representative with 7 years of experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Independent Distributor
Bimbo® Bakeries USA
Bradenton
03.2024 - 09.2024
- Managed a team of independent distributors, providing guidance and support to ensure success.
- Developed and implemented strategic sales plans to increase market share.
- Maintained accurate records of all transactions in accordance with company policies.
- Processed returns from customers quickly and efficiently while maintaining high customer satisfaction ratings.
- Identified opportunities for improvement within existing processes and procedures.
- Monitored customer service inquiries via email and phone calls promptly responding to any issues or concerns raised.
- Updated product displays frequently according to market changes and company and personal sales goals.
Restaurant Waiter
Apollonia Grill
Sarasota
09.2019 - 03.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided exceptional service to high volume of daily customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Member Advocate
Suncoast Credit Union
Sarasota
01.2023 - 02.2024
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Developed financial plans for customers based on their individual needs.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Analyzed customer's financial information to determine the best banking products for them.
- Participated in community outreach events to promote awareness of the bank's services.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Advised customers on bank products, services and financial planning options.
- Assisted customers by answering banking questions and recommending solutions.
Technology Specialist
Lexus of Sarasota
Sarasota
07.2021 - 01.2023
- Introduce customers to their new cars and review the features of each vehicle.
- Serve as a resource for customers via phone or follow-up appointments who have any questions about how to use the advanced functions of their vehicle and Lexus products.
Vehicle Acquisition Manager
Wilde Lexus of Sarasota
Sarasota
07.2021 - 08.2022
- Completed phone calls and emails out for initial contact.
- Determined and confirmed customers' vehicle's condition and value's expectations to schedule final inspection.
- Completed appraisals, ensuring customers met KBB's guidelines and discuss any information not stated on the original lead.
- Informed any change as far as the vehicle's value..
- Completed paperwork to finalize the buying transaction.
Service Porter
Wilde Lexus of Sarasota
Sarasota
08.2016 - 07.2021
- Provided transport for customers and dealership personnel
- Maintained grounds, buildings and organized vehicle lot and storage areas.
- Inspected vehicles for stains and debris and returned clean and tidy vehicle to customer.
- Contributed to service ticket writing and tagging of customer vehicles.
- Tracked and documented completed duties.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
Food Runner
The Field Club Sarasota
Sarasota
10.2017 - 12.2017
Assistant to the Comptroller
CIELEMCA
Caracas, Venezuela
04.2015 - 12.2015
- Generated weekly financial reports for organization and partners.
- Oversaw budget development for projects.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Utilized automation system to process payments and invoices to streamline transactions.
- Compiled audit reports for expenditures, profits and losses to provide transparency.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Reduced financial discrepancies by accurately managing accounting documentation.
Education
Some College (No Degree) -
Colegio De Contadores De Caracas
Caracas, Venezuela12.2015
Associate in Information Technology -
Instituto Universitario De Mercadotecnia-ISUM
Caracas, Venezuela07.2015
Administrative Assistant -
Centro Venezolano-Aleman De Capacitacion (CEVAC)
Caracas, Venezuela04.2013
High School Diploma -
Colegio La Santisima Trinidad
Caracas, Venezuela08.2010
Skills
- Bilingual
- Customer relations
- Technologically savvy
- Adaptive team player
- Customer- and service-oriented
- Reliable and punctual
- Multitasking
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Independent Distributor
Bimbo® Bakeries USA
03.2024 - 09.2024
Member Advocate
Suncoast Credit Union
01.2023 - 02.2024
Technology Specialist
Lexus of Sarasota
07.2021 - 01.2023
Vehicle Acquisition Manager
Wilde Lexus of Sarasota
07.2021 - 08.2022
Restaurant Waiter
Apollonia Grill
09.2019 - 03.2024
Food Runner
The Field Club Sarasota
10.2017 - 12.2017
Service Porter
Wilde Lexus of Sarasota
08.2016 - 07.2021
Assistant to the Comptroller
CIELEMCA
04.2015 - 12.2015
Some College (No Degree) -
Colegio De Contadores De Caracas
Associate in Information Technology -
Instituto Universitario De Mercadotecnia-ISUM
Administrative Assistant -
Centro Venezolano-Aleman De Capacitacion (CEVAC)
High School Diploma -
Colegio La Santisima Trinidad