Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jhon Alberto Montoya Salazar

Summary

Results-driven QA Analyst at IVisa with expertise in test case development and quality assurance metrics. Successfully streamlined QA processes, enhancing efficiency and ensuring regulatory compliance. Recognized for exceptional problem-solving skills and delivering outstanding customer service, fostering positive client experiences while supporting project completion through effective prioritization.

Overview

3
3
years of professional experience

Work History

QA Analyst

IVisa
11.2023 - Current
  • Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
  • Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
  • Identified opportunities for automation.
  • Supported timely project completion through efficient prioritization and execution of test tasks.
  • Portfolio Maintenance and offering
  • Performed quality assurance audits on portfolio data to ensure precision and regulatory compliance.


Embassy Visa Specialized Agent

IVisa
12.2022 - 10.2023
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Education

Commercial Pilot - Aviation

Academia Antioqueña De Aviacion
Medellin, Colombia
01-2028

Engineer's Degree - Mining And Mineral Engineering

Universidad Nacional De Colombia
Medellin
12-2027

Skills

  • Test case development
  • Test documentation creation
  • Regression testing expertise
  • User acceptance testing
  • Quality assurance metrics
  • Data analysis
  • Quality improvement
  • New project development

Languages

English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)

Timeline

QA Analyst

IVisa
11.2023 - Current

Embassy Visa Specialized Agent

IVisa
12.2022 - 10.2023

Commercial Pilot - Aviation

Academia Antioqueña De Aviacion

Engineer's Degree - Mining And Mineral Engineering

Universidad Nacional De Colombia

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Jhon Alberto Montoya Salazar