Jhon Parra Payares
Resumen profesional
I have worked in the coordination of transportation for a travel agency and medical services, scheduling of tourist reservations and car rentals and delivery of packages.. I have also collaborated with Allstate Insurance on auto insurance and related services. My experience has allowed me to develop skills in time management, effective communication and problem solving. I am excited to apply my skills and experience to a new challenge. My goal is to contribute to the success of your organization and demonstrate my value as a professional.
Datos destacados
8
8
years of professional experience
Experiencia
Customer service representative
Allstate Insurance
2020.08 - 2026.01
- Auto Insurance Account Holds
- Apply discounts to auto insurance.
- Membership payments
Customer service representative
Sykes, Colombia
2019.06 - 2026.01
- Handling of worldwide hotel reservations and tour packages
- Reservation cancellations
- Reservation refunds
- Check-in processes
- Book-outs
- Tour package quotations
- Car rental
- Hotel quotes
- Hotel reservation modifications
- Hotel reservation payments
Customer service representative
Foundever Colombia
2020.10 - 2025.09
- Customer service related to health care.
- Tracking prescription with doctors and pharmacies
- Tracking transportation for medical appointments
- Disenrollment policies
- Monitoring authorization for medical procedures
- Making authorization request for medications when they are not formulary or not covered.
- Overriding medications when members lost medicines.
- In charge of Logistic process between pharmacies and doctors' offices and transportations
- Back office on medical bill verifications
Financial Consultant
Sutherland Global Services
Barranquilla, Atlántico
2018.08 - 2019.04
- Customer Service
- Portfolio collection
- Financial case documentation
- Customer payments over the phone
- Credit card activation
- Closing of financial accounts
- Karabat management
- Agent Portal Management
- Collections
- Problem solving and incident handling.
- Database and record maintenance.
- Meeting monthly collection targets set by the company.
Receptionist
HOTEL IBIS
2017.12 - 2018.07
- Customer Service
- Check-out AZ cleaning
- Verify room discrepancies
- Back-up operations
- Make reservations
- Make check-in
- Check-out
- Opera Management
- Archiving documents
Customer Service Position
Family Business (Littoral Store)
2013.01 - 2017.12
- Stocking merchandise
- Food rotation
- Customer service
- Receipt of merchandise
- Merchandise inventory
Purchasing Assistant
Hotel Movich Buro 51
2017.11 - 2017.12
- Customer Service
- Merchandise Inventory
- Follow up of purchase orders from suppliers.
- Rotate merchandise by expiration date for perishables and beverages.
- Filing documents
- Receipt of merchandise
- Handling SAP
Purchasing Area Intern
Hotel Movich Buro 51
Barranquilla, Atlántico
2017.05 - 2017.11
- Customer Service
- Inventory of merchandise
- Follow up on purchase orders from suppliers.
- Rotation of merchandise by expiration date to perishable products and beverages.
- Filing documents
- Receipt of merchandise
- Handling SAP
- tracking of purchase orders and services
Formación
High school Academic Baccalaureate Degree -
pedro A. añoro of Baranoa
BaranoaTechnologist - Hotel Management
Sena
2015.01 - 2017.01
Bilingual bachelor's degree - Spanish and English
Universidad Reformada
Barranquilla, ATL 2020.02 -
Enfatiza tus habilidades clave
- Teamwork
- Kindness and courtesy
- Positive attitude
- Attention to detail
- Stress management
- Social skills
- Leadership
- Proactive person
- Problem solving
- Flexibility and adaptability
- Customer service
Personalizado
- Número de identificación: C.C 1047233994
- Lugar de nacimiento: Atlántico
Idiomas
Español
Experto
C2
Inglés
Experto
C2
Cronología
Customer service representative
Foundever Colombia
2020.10 - 2025.09
Customer service representative
Allstate Insurance
2020.08 - 2026.01
Bilingual bachelor's degree - Spanish and English
Universidad Reformada
2020.02 -
Customer service representative
Sykes, Colombia
2019.06 - 2026.01
Financial Consultant
Sutherland Global Services
2018.08 - 2019.04
Receptionist
HOTEL IBIS
2017.12 - 2018.07
Purchasing Assistant
Hotel Movich Buro 51
2017.11 - 2017.12
Purchasing Area Intern
Hotel Movich Buro 51
2017.05 - 2017.11
Technologist - Hotel Management
Sena
2015.01 - 2017.01
Customer Service Position
Family Business (Littoral Store)
2013.01 - 2017.12
High school Academic Baccalaureate Degree -
pedro A. añoro of Baranoa