Jhon Moreno
Bogota
Summary
Proven Sales Agent and Customer Service Support Agent with a track record of enhancing client retention and boosting sales revenue at Teleperformance and Deposito De Maderas Los Pinos. Demonstrates exceptional empathy and complaint handling abilities, alongside a knack for maintaining patience. Achieved top performer status through continuous skill development and effective customer assistance.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Customer Service Support Agent
Teleperformance
Bogota, DC
08.2022 - 07.2024
- Monitored trends in customer complaints, identifying areas for improvement in both processes and employee training.
- Improved client retention rates by providing attentive support and timely follow-up on inquiries.
- Developed comprehensive understanding of company policies and procedures to effectively assist customers with diverse requests.
- Provided constructive feedback to colleagues, helping improve overall team performance while maintaining positive working relationships.
- Collaborated with team members to develop effective strategies for handling challenging customer interactions.
Sales Agent
Deposito De Maderas Los Pinos
Bogota, DC
11.2019 - 02.2020
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
C1 - English Language
American School Way
Bogota, Colombia 01.2019 - 02.2020
High School Diploma -
Fundación Instituto Tecnológico Del Sur: F.I.T.S
Bogota, Colombia 02.2013 - 11.2018
Skills
Patience maintenance
Call center experience
Complaint handling
Empathy display
Timeline
Customer Service Support Agent
Teleperformance
08.2022 - 07.2024
Sales Agent
Deposito De Maderas Los Pinos
11.2019 - 02.2020
C1 - English Language
American School Way
01.2019 - 02.2020
High School Diploma -
Fundación Instituto Tecnológico Del Sur: F.I.T.S
02.2013 - 11.2018
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