Jhon Marquez

Key Responsibilities (Work Experience): Top Skills for your CV:

• Case Lifecycle Management: Lead medical cases through all phases in Filevine, ensuring every case has an active task and meets strict 24-72 hour deadlines.
• Care Coordination: Facilitate "Welcome Calls" to gather patient availability and coordinate immediate scheduling with preferred medical providers.
• Compliance & Audit: Maintain high standards of "File Hygiene" by accurately naming, linking, and auditing medical records, bills, and legal documents.
• Stakeholder Communication: Serve as the primary point of contact between law firms, medical centers, and patients to ensure seamless treatment progression.
• Escalation & Resolution: Proactively identify and resolve barriers to treatment, such as patient disengagement or provider unresponsive issues, to prevent legal risk.
• VIP Case Handling: (Opcional si lo has hecho) Validated and managed high-limit commercial and premises liability cases with elevated monitoring standards.
• Software: Filevine, MedHub, Slack, RingCentral.
• Operations: Provider Prioritization, SOP Compliance, Case Auditing.
• Soft Skills: Conflict Resolution, Time Management, Multilingual Communication.

• Developed leadership, communication, and time management skills through daily coordination and team support.

• Provided personalized customer service by assisting clients with mobile plans, credit applications, payments, and international top-ups.
• Attracted and retained customers through in-store marketing of monthly promotions using a microphone and speaker system inside Joe V's supermarket.
• Handled daily sales operations including inventory management, closing procedures, and client follow-ups for credit approvals.
• Converted accident leads into signed clients by guiding them through the intake process with clarity and empathy.
• Collected and verified key case information, including accident details, injuries, and insurance coverage.
• Delivered consistent results in a fast-paced, high-call-volume environment while maintaining accuracy and professionalism.
• Closed high-commission sales of mobile and TV plans through social media, calls, and on-site promotions.
• Opened mobile sales points in high-traffic areas, handling credit checks and network coverage assessments.
• Built strong client relationships through personalized outreach, follow-ups, and service activations.

• Identified, contacted, and assessed new patients to ensure accurate and complete documentation.
• Sent medical referrals according to coverage and clinical standards.
• Coordinated initial appointments with providers and confirmed attendance.
• Transferred cases to Case Managers after the first appointment.
• Maintained zero pending tasks and completed patient data at all times.