Jhon Fragoso
Economist
Barranquilla,ATL
Summary
Driven entrepreneur and team leader with a proven track record at Cuora Textiles S.A.S, enhancing brand visibility and sales through strategic social media marketing, e-commerce management and multibrand stores partnership. Excelled in creative direction and customer service, achieving significant growth and partnerships. Skilled in pattern making and fostering collaborative environments, demonstrating a keen ability to innovate and drive results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Clothing Brand Owner
Cuora Textiles S.A.S
01.2019 - Current
- Increased brand awareness by implementing effective marketing strategies and social media campaigns.
- Boosted online presence through a user-friendly website, enhancing customer engagement.
- Expanded the brand''s reach by participating in industry trade shows and events.
- Leveraged industry connections to identify opportunities for collaboration or expansion into new markets.
- Secured partnerships with key retailers, increasing points of sale and revenue potential.
- Started as a online bussines, today we have partnership with multibrands stores in the major cities of Colombia.
- Our production is outsourced to local manufactures who employ single household mothers.
- Generated positive publicity through press coverage and influencer collaborations, driving sales growth.
- Managed a successful e-commerce platform, ensuring seamless order fulfillment and timely delivery experiences for customers.
Customer Service Supervisor
Teleperformance
08.2020 - 11.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
- Achieved significant improvement in team performance through targeted coaching and development plans.
Restaurant Owner
Fast Food Service
02.2016 - 03.2018
- Implemented effective inventory management systems to minimize waste and control food costs.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Supervised daily activities of restaurant and 3 employees.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
Education
High School Diploma -
Altamira Internation School
Barranquilla, Colombia 05.2001 -
Bachelor of Professional Studies - Economics
Universidad Del Norte
Barranquilla, Colombia 01.2012 - 09.2018
Skills
Pattern Making
Languages
Spanish
Native language
English
Advanced
C1
Interests
Dedicated car racing Enthusiast
World travaler
Cooking for family and friends
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Supervisor
Teleperformance
08.2020 - 11.2022
Clothing Brand Owner
Cuora Textiles S.A.S
01.2019 - Current
Restaurant Owner
Fast Food Service
02.2016 - 03.2018
Bachelor of Professional Studies - Economics
Universidad Del Norte
01.2012 - 09.2018
High School Diploma -
Altamira Internation School
05.2001 -
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