Open To Work
Jhon Elver Benavides Melan
Santiago de Cali
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Driver
COLGAS
Santiago De Cali, Colombia
09.2018 - 06.2019
- Ensured timely delivery of goods while adhering to safety regulations.
- Conducted routine vehicle inspections to maintain operational efficiency.
- Communicated effectively with dispatch to report delays or issues on the road.
- Managed route planning to optimize fuel usage and delivery times.
Welder
METALPRO INGENIERIA S.A.S
Santiago De Cali, Colombia
01.2020 - 03.2021
- Operated MIG and TIG welding equipment to fabricate metal components with precision.
- Collaborated with team members to streamline workflow and enhance productivity on projects.
- Implemented process improvements that reduced waste and increased operational efficiency.
- Maintained tools and equipment, ensuring optimal performance and adherence to safety regulations.
Customer Service Representative
TELEPERFORMANCE
Santiago De Cali, Colombia
12.2021 - 05.2022
- Conducted thorough investigations to gather evidence and support case resolution.
- Utilized advanced communication systems for real-time information sharing.
- Answered emergency calls for help from citizens and business owners.
Customer Service Representative Mentor
Foundever
Santiago De Cali, Colombia
09.2023 - 02.2026
- Mentored new customer service representatives to enhance product knowledge and service skills.
- Developed training materials to improve onboarding processes and reduce ramp-up time for new hires.
- Facilitated workshops on effective communication and conflict resolution for team members.
- Evaluated performance metrics to identify areas for improvement in customer interactions.
- Implemented feedback mechanisms to gather insights from customers, driving continuous service enhancements.
Education
Bachiller Técnico - Electricidad y Electrónica
La Esperanza
Licenciatura - Lenguas Extranjeras
Universidad Santiago de Cali
Skills
- Active listening
- Critical thinking
- Complaint handling
- Call center experience
- Feedback delivery
- Time management
Work Preference
Job Search Status
Open to workWork Type
Contract WorkFull TimeLocation Preference
HybridSalary Range
$45000/yr - $200000/yrTimeline
Customer Service Representative Mentor
Foundever
09.2023 - 02.2026
Customer Service Representative
TELEPERFORMANCE
12.2021 - 05.2022
Welder
METALPRO INGENIERIA S.A.S
01.2020 - 03.2021
Driver
COLGAS
09.2018 - 06.2019
Licenciatura - Lenguas Extranjeras
Universidad Santiago de Cali
Bachiller Técnico - Electricidad y Electrónica
La Esperanza