Jhon Agredo
Cali
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in English and Spanish.
Overview
5
5
years of professional experience
Work History
Summer Camp Counselor
Chanco On The James
06.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
Customer Service Teammate
TaskUs
12.2022 - 05.2023
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones calls, chats and emails.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Sitel
11.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provide information to the customers about the delivery of packages for recipients and shippers.
Food Delivery Driver
Rappi
06.2018 - 11.2021
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Sales Representative
Kalley
09.2018 - 11.2019
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Science - Mechanical Engineering
Universidad Autonoma De Occidente
Cali Colombia08.2024
Diploma - Diploma in English Language
Comfenalco
Cali - Colombia 12.2019
Technician - System And Computer Technician
SENA
Cali - Colombia04.2014
Skills
- Daily Logs
- Meeting Participation
- New Arrival Introductions
- Behavior Redirection
- Teamwork and Collaboration
- Camper Supervision
- Group Discussions
- Customer Service
- Problem-Solving Ability
- Call Center Operations
- Managing Multiple Tasks
- Computer Proficiency
- Call Volume and Quality Metrics
- Active Listening
- Time Management
- Speaking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Summer Camp Counselor
Chanco On The James
06.2023 - 08.2023
Customer Service Teammate
TaskUs
12.2022 - 05.2023
Customer Service Representative
Sitel
11.2021 - 11.2022
Sales Representative
Kalley
09.2018 - 11.2019
Food Delivery Driver
Rappi
06.2018 - 11.2021
Bachelor of Science - Mechanical Engineering
Universidad Autonoma De Occidente
Diploma - Diploma in English Language
Comfenalco
Technician - System And Computer Technician
SENA
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