Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jhon Agredo

Cali

Summary

Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in English and Spanish.

Overview

5
5
years of professional experience

Work History

Summer Camp Counselor

Chanco On The James
06.2023 - 08.2023
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
  • Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.

Customer Service Teammate

TaskUs
12.2022 - 05.2023
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Handled day-to-day customer contact via phones calls, chats and emails.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Customer Service Representative

Sitel
11.2021 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provide information to the customers about the delivery of packages for recipients and shippers.

Food Delivery Driver

Rappi
06.2018 - 11.2021
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.

Sales Representative

Kalley
09.2018 - 11.2019
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelor of Science - Mechanical Engineering

Universidad Autonoma De Occidente
Cali Colombia
08.2024

Diploma - Diploma in English Language

Comfenalco
Cali - Colombia
12.2019

Technician - System And Computer Technician

SENA
Cali - Colombia
04.2014

Skills

  • Daily Logs
  • Meeting Participation
  • New Arrival Introductions
  • Behavior Redirection
  • Teamwork and Collaboration
  • Camper Supervision
  • Group Discussions
  • Customer Service
  • Problem-Solving Ability
  • Call Center Operations
  • Managing Multiple Tasks
  • Computer Proficiency
  • Call Volume and Quality Metrics
  • Active Listening
  • Time Management
  • Speaking

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Summer Camp Counselor

Chanco On The James
06.2023 - 08.2023

Customer Service Teammate

TaskUs
12.2022 - 05.2023

Customer Service Representative

Sitel
11.2021 - 11.2022

Sales Representative

Kalley
09.2018 - 11.2019

Food Delivery Driver

Rappi
06.2018 - 11.2021

Bachelor of Science - Mechanical Engineering

Universidad Autonoma De Occidente

Diploma - Diploma in English Language

Comfenalco

Technician - System And Computer Technician

SENA

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Jhon Agredo