Jhoban Martinez
Call Center Agent
Medellin
Summary
Dynamic Customer Service Representative with over a year of experience delivering outstanding support in fast-paced environments. Proficient in resolving customer inquiries and managing escalated issues, ensuring satisfaction and loyalty. Adept at employing analytical thinking to identify trends and enhance service processes, while collaborating with team members to achieve performance goals. Recognized for consistently exceeding performance metrics, dedicated to fostering a culture of service excellence. Seeking to apply these skills as a Call Center Agent to further elevate customer experiences.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Content Moderator
TaskUs
05.2025 - Current
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Reduced response time for content review, ensuring a safer online environment for users.
Agent Customer Support
Concentrix
10.2024 - Current
- Delivered exceptional customer service, resolving inquiries efficiently and effectively.
- Utilized analytical thinking to identify trends and improve service processes.
- Demonstrated active listening skills to understand customer needs and provide tailored solutions.
- Collaborated with team members to enhance overall service delivery and achieve performance targets.
- Maintained detailed records of customer interactions to inform future service improvements.
Customer Service Representative
te/co
02.2024 - 09.2024
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Education
Labor technician - Commercial And Service Consulting
CESDE
Medellin09.2024
High School Diploma - undefined
I.E. COCORNA
COCORNA12.2022
No Degree - Computer Science
CESDE
Medellin, Colombia 05.2001 -
Skills
- Effective team collaboration
- Effective communication
- Efficient in acquiring new skills
- Service excellence
Patience and tolerance
Content management
Online research
Cultural awareness
Interests
Basketball, Working out, Travelling, Learning languages and developing new skills as gaining experience in different fields, Playing videogames, I love playing videogames
Timeline
Content Moderator
TaskUs
05.2025 - Current
Agent Customer Support
Concentrix
10.2024 - Current
Customer Service Representative
te/co
02.2024 - 09.2024
No Degree - Computer Science
CESDE
05.2001 -
High School Diploma - undefined
I.E. COCORNA
Labor technician - Commercial And Service Consulting
CESDE