Jhoan Karlo Sebastian Garcia Casanova
Electronic Engineer
Bucaramanga
Summary
Experienced Customer Service Representative fluent in English and Spanish language. With years of experience handling incoming calls, inputting orders and processing shipments. Dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. A Strong domain of many informatic tools such as the office suit, advance excel
Overview
2
2
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
BILINGUAL AGENT
TELEPERFORMANCE
Bucaramanga
12.2020 - 03.2022
- Clarified customer requirements, probed for understanding and used decision-support tools and resources to appropriately offer resolution to customer.
- Greeted customers courteously and professionally using agreed-upon procedures and most understandable language.
- Communicated with management when customer issues escalated and worked to find resolutions.
Bilingual Customer Service Representative
SITEL, Ebay Campaign
12.2022 - 03.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Electronic Engenieer -
Universidad Pontificia Bolivariana
Bucaramanga 01.2015 - Current
Skills
Problem-solving
undefinedPersonal References
LUISA FERNANDA FLOREZ ROJAS
Role: Lawer
Company: deloitte
Telephone: 3183918166
JORGE RUEDA
Role: Plastic surgeon
Company: Universidad Industrial de Santander
Telephone: 320 4019674
Timeline
Bilingual Customer Service Representative
SITEL, Ebay Campaign
12.2022 - 03.2023
BILINGUAL AGENT
TELEPERFORMANCE
12.2020 - 03.2022
Electronic Engenieer -
Universidad Pontificia Bolivariana
01.2015 - Current
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