Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Hi, I’m
Jhoan Alexander Ospina Guevara
Customer Service Representative
Cali
Summary
Work History
TeleperformanceCali, VAC
Customer Service Representative
01.2022 - Current
Job overview
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Maintained compliant documentation on Salesforce for reliable company records.
- Adhered strictly to policies and procedures for continued company compliance.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Education
Institucion Educativa Tecnica OccidenteColombia
Certificate of Higher Education from Administration
06.1997 - 06.2003
University Overview
Skills
Microsoft Office
undefinedPersonal References
Personal References
Jose Antonio Melo Blandon
Industrial Engineer
+57 318 6296468
Maria Del Socorro Ospina Guevara
+57 310 4425156
Accounting Assistant
Timeline
Customer Service Representative
Teleperformance
01.2022 - Current
Institucion Educativa Tecnica Occidente
Certificate of Higher Education from Administration
06.1997 - 06.2003
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