Jheyson Alberto Castellanos Villamizar
Resumen profesional
Proactive and detail-oriented Industrial Engineer with strong expertise in data management, legal administrative support, workflow optimization, and bilingual customer service. Skilled in fast-paced, high-demand environments where efficiency, adaptability, and teamwork are essential. Experienced in CRM systems, appointment coordination, and operational logistics. I aim to contribute to organizational growth while continuing to develop professionally.
Datos destacados
5
5
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Experiencia
Case Coordinator
Teruya & Sterling, PLLC
Orlando, Florida
08.2024 - Actual
- Coordinate all new and active legal cases, ensuring full compliance with internal procedures and court requirements.
- Communicate with clients bilingually (English/Spanish), offering personalized support throughout legal processes.
- Schedule and confirm appointments with attorneys and paralegals, including preparation for master and individual hearings.
- Manage internal calendars and keep CRM systems updated (Docketwise).
- Monitor staff adherence to scheduled meetings and generate weekly status reports.
- Make warm calls and reminders to clients regarding their appointments.
- Support process improvement initiatives within the legal department.
Agent Assist
Teleperformance Colombia
01.2023 - 08.2024
- Delivered bilingual support for hotel and travel reservations for both B2B and B2C clients.
- Managed cases through CRM platforms and ticketing systems to ensure accurate case tracking.
- Handled booking creation, modifications, cancellations, and payment processing.
- Provided assistance to VIP clients with high-level service standards.
Logistics Account Executive
Global Premium Logistics S.A.
01.2022 - 01.2023
- Coordinated shipments, maintaining direct communication with clients and transport carriers.
- Updated CRM and logistics databases for real-time tracking and reporting.
- Used satellite tools for shipment tracking and resolved transportation issues efficiently.
Quality Supervisor
Hera Shoes & Bags
01.2020 - 01.2022
- Supervised production line staff and enforced product quality control standards.
- Managed inventory ensured availability of raw materials, and optimized manufacturing processes.
- Improved overall production performance by identifying and correcting workflow inefficiencies.
Logistics Coordinator
Santurban S.A.
01.2020 - 12.2020
- Supervised operational staff and prepared detailed performance reports.
- Implemented logistics strategies using IT tools to enhance delivery processes.
- Contributed to overall operational efficiency through proactive planning and coordination.
Formación
Bachelor of Industrial Engineering -
University of Pamplona
Enfatiza tus habilidades clave
- Data Management & Database Organization
- CRM Systems: Zoho, Docketwise, Ticketing Systems
- Bilingual Communication (English/Spanish)
- Legal Administrative Support
- Strategic Scheduling & Calendar Management
- Microsoft Office & Google Workspace
- Workflow Optimization & Process Improvement
- Customer Service & Conflict Resolution
- Appointment Coordination & Staff Monitoring
Diplomas
- Diploma in Supply Chain Logistics, 05/20
- Diploma in Management Skills Development, 05/22
- Occupational Health and Safety Management System (SG-SST), 05/20
Idiomas
Spanish
English
Cronología
Case Coordinator
Teruya & Sterling, PLLC
08.2024 - Actual
Agent Assist
Teleperformance Colombia
01.2023 - 08.2024
Logistics Account Executive
Global Premium Logistics S.A.
01.2022 - 01.2023
Quality Supervisor
Hera Shoes & Bags
01.2020 - 01.2022
Logistics Coordinator
Santurban S.A.
01.2020 - 12.2020
Bachelor of Industrial Engineering -
University of Pamplona