Dynamic professional with a proven track record at Sutherland Global, excelling in customer service and problem-solving. Recognized for reducing call resolution time and enhancing customer satisfaction. Skilled in technical support and organization, adept at managing high-pressure situations while maintaining professionalism. Committed to continuous improvement and effective communication.
Active learning
Language fluency
Typing speed
Organization
Assertiveness
Call handling
Customer communications
Problem-solving skills
Customer service