Jezebel Martinez
Greeley
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Debt Recovery Specialist
Professional Finance Company
03.2025 - 01.2026
- Managed collection efforts to recover outstanding debts efficiently.
- Negotiated payment arrangements with clients, ensuring compliance with company policies.
- Trained new team members on best practices in debt recovery procedures.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Developed strong relationships with clients by demonstrating empathy, understanding their financial circumstances, and offering personalized assistance throughout the debt recovery process.
Sr. Retail Specialist
Fnbo
11.2023 - 11.2024
- Took customers phone calls with any kinds of questions or concerns going on.
- Verifies customers throughly before continuing to help out.
- Over the phone payments for mortgages, loans, credits card etc.
- Managing disputes for customers and any account monitoring.
Personal Shopper
Walmart
12.2022 - 10.2023
- Assisted customers in selecting items that met their individual needs and expectations.
- Organized clothing racks, shelves, and displays in the store according to size, color, and style.
- Greeted customers at their cars with groceries and answered any questions.
- Took customer phone calls whether it was small as checking them in, or fixing something with their order.
Cashier
Winchells Donut House
08.2022 - 12.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma - undefined
Goal Academy High School
Greeley, CO06.2022
Skills
- Customer engagement
- Relationship building
- Customer service
- Typing skills
- Customer service excellence
- Merchandise restocking
- Credit and cash transactions
- Money handling
- Customer assistance
- Professional communication skills
- Good communication skills
- Windows server
Timeline
Debt Recovery Specialist
Professional Finance Company
03.2025 - 01.2026
Sr. Retail Specialist
Fnbo
11.2023 - 11.2024
Personal Shopper
Walmart
12.2022 - 10.2023
Cashier
Winchells Donut House
08.2022 - 12.2022
High School Diploma - undefined
Goal Academy High School