JEYSON ANDRES RUIZ CARRION
Resumen profesional
Results-oriented Team Leader with extensive experience leading inbound and outbound sales and support teams. Strong expertise in KPI management, team coaching, and performance optimization. Recognized for driving revenue growth, improving customer experience, and delivering measurable results across Portuguese-speaking markets.
Datos destacados
7
7
years of professional experience
Experiencia
Team Leader / Supervisor
2021.04 - 2026.01
- Led sales and support teams (inbound and outbound) of up to 19 agents for Brazil, Portugal, and Angola.
- Increased new product conversion rates from 15% to 21% by December 2025, representing the highest commercial impact for the brand in these markets.
- Reduced FCR from 22% to 8% between August and December 2025 through targeted coaching and process optimization.
- Managed KPIs including NRPC, Conversion Rate, AHT, NPS, FCR, AOS, HOLD, and Shrinkage.
- Designed and executed performance improvement plans, coaching sessions, and operational strategies.
- Ensured SLA compliance, quality standards, and continuous improvement initiatives.
- Rockstar Sales Award – Monthly Winner, September 2019
- Rockstar NPS Award – Monthly Winner, December 2019
- Rockstar Sales Award – Quarterly Winner (Q1), 2020
- Rockstar Sales & NPS Award – Quarterly Winner (Q1), 2024
- Rockstar Sales & NPS Award – Quarterly Winner (Q2), 2024
Sales consultant
SGS Colombia Holding
2019.06 - 2021.03
- Identificación de oportunidades de ventas a clientes.
- Identificación de las necesidades de los clientes para ofrecerles la mejor alternativa de venta.
- Utilización de CRM para el seguimiento eficaz de interacciones con clientes.
- Implementación de estrategias de venta cruzada y upselling para maximizar ingresos.
Formación
Technical Degree - Network Maintenance
SENA
Technical Degree - Accounting Assistance
SENA
Idiomas
Spanish
Portuguese
English
Personalizado
- Rockstar Sales Award, Monthly Winner, 09/01/19
- Rockstar NPS Award, Monthly Winner, 12/01/19
- Rockstar Sales Award, Quarterly Winner (Q1), 01/01/20
- Rockstar Sales & NPS Award, Quarterly Winner (Q1), 01/01/24
- Rockstar Sales & NPS Award, Quarterly Winner (Q2), 04/01/24
Cronología
Team Leader / Supervisor
2021.04 - 2026.01
Sales consultant
SGS Colombia Holding
2019.06 - 2021.03
Technical Degree - Accounting Assistance
SENA
Technical Degree - Network Maintenance
SENA