Jewel Perry
Denver,CO
Summary
Dynamic and adaptable professional with a proven track record in residential property management, dedicated to meeting the unique needs of residents while delivering exceptional service. Extensive experience at MAA Properties has honed skills in tenant relations, collections, delinquency management, and retention strategies, contributing to high occupancy rates. Known for effective collaboration with teams to ensure seamless operations and a proactive approach to resolving payment issues. Strong communication and problem-solving abilities drive a commitment to achieving outstanding results in all aspects of Residential Properties.
Overview
12
12
years of professional experience
Work History
Assistant Property Manager
MAA River North
Denver, CO
02.2025 - Current
- Coordinate resident communication efforts to enhance tenant satisfaction and engagement.
- Lead community events to foster resident relationships, enhancing overall property atmosphere and retention rates.
- Mentor junior staff on operational best practices, cultivating a collaborative team environment focused on excellence.
- Follow up on delinquent tenants and coordinate collection procedures.
- Coordinate move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handle tenant complaints promptly and appropriately, and other support services.
- Complete final move-out walk-throughs with tenants to identify charges if any.
- Verify income, and complete file tracking sheet for each applicant.
- Resolve conflicts between tenants regarding noise, encroachments, and parking.
- Keep accurate records of all resident and tenant correspondence.
- Oversee monthly collections and maintain high payment rates by building positive relationships with tenants.
- Show apartments to potential tenants and answered questions regarding community.
- Process security deposit refunds.
- Collaborate with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Establish strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalate major issues to property manager for immediate remediation.
- Respond to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Streamline rent collection process for improved cash flow to reduce delinquencies.
- Streamline rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Facilitate tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Collect and maintain careful records of rental payments and payment dates.
Assistant Property Manager
MAA Park Place
Spartanburg, SC
08.2014 - 02.2025
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Updated tenant and unit information to keep current in housing database.
- Ensured compliance with local laws and regulations related to property management.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Collected monthly assessments, rental fees, deposits and payments.
- Escalated critical issues to property manager to promote immediate resolution.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Kept records of correspondence with residents and tenants.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Collected first month's rent along with security deposit prior to move-in date.
- Interacted with potential renters during showings providing information about the property features.
- Checked common areas regularly to keep neat, clean and free of debris.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Handled resident complaints and expedited maintenance requests.
- Ensured compliance with all applicable laws related to fair housing practices.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
- Conducted apartment tours for potential tenants and answered questions about property.
- Organized community events to foster positive relationships among residents.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
Education
Ongoing Courses Throughout Employment - Assistant Property Management Courses
Grace Hill
Some College (No Degree) - Business Administration
Miracosta College
San Diego, CAHigh School Diploma - Vocational-Business Administration
Chicago Vocational High School
Chicago, ILSkills
- MAA Core Values
- Fair Housing Regulations
- Great Organizer / Excellent Team player
- Good Listening Skills
- Strong communication skills
- Authentic / Humble
- Flexible to Change
- Business processes and procedures
- Relationship building and rapport
- Tenant issue resolution
- Telephone and email etiquette
- Resident retention
- Apartment inspections after move out
- Legal notice preparation
- Collecting rent and ancillary fees
- Collections of delinquent accounts
- Posting income and deposits
- Learning new skills Daily
- Emergency response planning
- Activity planning
Timeline
Assistant Property Manager
MAA River North
02.2025 - Current
Assistant Property Manager
MAA Park Place
08.2014 - 02.2025
High School Diploma - Vocational-Business Administration
Chicago Vocational High School
Ongoing Courses Throughout Employment - Assistant Property Management Courses
Grace Hill
Some College (No Degree) - Business Administration
Miracosta College