Jesus Antonio Paba

Managed relationships with over five healthcare providers. Ensured timely payments and resolved outstanding financial issues. Collaborated with providers to identify opportunities for increased revenue. Conducted regular account reviews to assess performance and identify areas for improvement. Implemented a customer satisfaction survey that led to significant process improvements. Organized biweekly and monthly meetings that strengthened relationships and generated positive feedback. Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Resolved customer complaints while prioritizing customer satisfaction and loyalty. Assumed ownership over team productivity, managed workflow to meet quality service and exceed goals. Educated customers about billing, payment processing, support policies and procedures. Collaborated with the marketing department to launch and manage promotional activities and campaigns. Participated in team meetings and training sessions to stay informed about product updates and changes. Answered constant flow of customer calls with minimal wait times. Provided excellent customer care by responding to all requests, assisting with product selection and handling ordering functions. Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Streamlined check-in and check-out processes for a smoother guest experience. Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms. Successfully implemented a new online check-in system, reducing average wait times and increasing guest satisfaction scores. Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns. Improved staff communication through regular department meetings, leading to enhanced teamwork and overall efficiency. Demonstrated leadership skills in managing projects from concept to completion.