JESUS ROJAS GARCIA
Northglenn,CO
Summary
Results-oriented professional with 10+ years of comprehensive banking experience. Poised to deploy collaborative acumen to deliver best-in-class service to customers and clientele that drives satisfaction and maximizes retention. Adept at fostering professional relationships and collaborating cross- functionally to achieve institutional objectives. Skilled at aligning daily functions with regulatory compliance standards, as well as local, state, and federal laws and legislation. Driven to remain abreast of industry trends and best practices.
Operations professional with robust background in managing branch operations. Known for driving process improvements and ensuring operational excellence. Focused on fostering team collaboration and achieving high results, adapting seamlessly to changing needs. Skilled in resource management and strategic planning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
Banc of California
03.2023 - Current
- Assigned duties to employees and examined work for accuracy, neatness and timeliness
- Prepared and managed cash shipments between banks
- Elevated customer and vendor satisfaction ratings by resolving worksite damage and product issues for speedy resolutions
- Provided guidance on best practices for handling difficult customers or situations
- Maintained accurate records of financial transactions
- Created financial management mechanisms to minimize financial risk to business
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Grew business banking relationships through proactive outreach
- Served as primary contact between the branch and corporate headquarters
- Ensured compliance with banking regulations and policies
- Managed branch files per recordkeeping and compliance requirements
- Resolved customer complaints in a timely manner
- Created and updated financial reports on frequent basis to present information to leadership teams
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Performed routine audits of branch operations to identify areas for improvement
- Managed inventory levels of cash, supplies, and other resources
- Collaborated with IT department to troubleshoot technical issues related to banking systems
- Mitigated regulatory risks by ensuring all areas maintain compliance with company, state and federal protocols
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Streamlined communication between departments, improving collaboration efforts within the company as well as problem resolution times.
- Complied with regulatory guidelines and requirements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Responding to email requests and answering phone calls to process request and handle client issues and requests.
- Improved branch efficiency by streamlining operations and implementing new processes.
Assistant Branch Manager
First Tech Federal Credit Union
01.2022 - 03.2023
- Achieved and increase in operational efficacy by unearthing, managing, and mitigating risk within XC, including identity theft and overdrafts
- Supported operational excellence and raised member satisfaction through effective vendor relationship management
- Eliminated member issues and strengthened member relationships by aiding partner with other business units
- Supervised team of 5 branch employees and made recommendations regarding performance evaluations
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
Multi Unit General Manager
Flynn Group of Companies
01.2019 - 08.2022
- Generated sales increase in operational efficiency through the effective direction of daily operations
- Elevated goal attainment by recruiting, training, and developing new and current team members
- Maximized customer satisfaction and retention by delivering best-in-class customer service
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Identified opportunities for improving overall organizational efficiency through process reengineering efforts
- Provided guidance and direction to subordinate managers in order to maximize productivity
- Developed and implemented strategies to improve customer service, sales and profitability in all units.
- Streamlined inventory management processes to minimize waste and maintain optimal stock levels at each location.
- Improved brand reputation by addressing customer concerns promptly, resulting in an increased number of positive reviews online.
- Ensured consistent implementation of company policies and procedures through regular communication with all unit managers.
- Increased overall unit performance by implementing effective management strategies and streamlining operations.
Financial Sales Advisor
BBVA, Bank
10.2016 - 10.2018
- Generated and increase customer retention by utilizing CRM to effectively manage customer needs
- Maximized new and existing deposit relationships through the use of cross-selling for all retail banking products
- Generated sales and increase in overall bank profit by marketing retail banking products and services to consumers and small business customers
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Oversaw financial sales to monitor compliance with legal requirements and company policies.
- Collected data on competitors' pricing and promotions through primary and secondary research techniques.
- Contributed to team success by sharing best practices, collaborating on strategy development, and supporting colleagues as needed.
Education
Business Administration And Management
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- CRM software
- Relationship management
- Microsoft Office Suite, Banking Staff Supervision
- Cash Shipment Management Risk Mitigation
- Organizational skills
- Customer service
- Opening and closing procedures
- Strategic planning
- Excellent time management skills
- Decision-making
- Verbal/written communication
- Accounts payable
- Risk mitigation
Certification
Certified Notary Public, CO SOS Federal Regulations
NMLS Branch Operations Management
Languages
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Branch Operations Manager
Banc of California
03.2023 - Current
Assistant Branch Manager
First Tech Federal Credit Union
01.2022 - 03.2023
Multi Unit General Manager
Flynn Group of Companies
01.2019 - 08.2022
Financial Sales Advisor
BBVA, Bank
10.2016 - 10.2018
Business Administration And Management
Maricopa Community Colleges - Mesa Community College
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