Jesus Gutierrez
Broomfield
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
2020
2020
years of post-secondary education
Work History
Restaurant Waiter
Waiter
Boulder
08.2020 - Current
- Provided exceptional customer service to enhance dining experiences.
- Assisted guests with menu selections and dietary restrictions.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed table settings and maintained cleanliness throughout service.
- Processed customer orders accurately and efficiently using POS system.
- Trained new waitstaff on restaurant policies and service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained knowledge of daily specials and menu changes for guest recommendations.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Resolved customer complaints in a polite manner according to company policy.
- Checked on guests during meals to ensure satisfaction with each course.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, provided menus and answered questions about menu items.
- Provided exceptional service to high volume of daily customers.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
Landscaper
Landscaping laborer
Longmont
05.2016 - 08.2020
- Maintained landscape features by planting, watering, and mulching plants.
- Operated landscaping equipment including mowers, trimmers, and blowers.
- Conducted regular maintenance on tools and machinery for efficiency.
- Collaborated with team members to complete landscaping projects on time.
- Cleared debris and maintained cleanliness of work sites daily.
- Cut and trimmed lawns using power mowers and edgers.
- Operated landscaping equipment to maintain grounds and remove trees.
- Weeded flower beds and vegetable gardens to remove unwanted vegetation.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Transported plants, turf and other materials to designated areas for installation.
- Cleaned up debris after completing jobsite tasks.
- Cleared pathways of overgrowth, debris, and snow to reduce hazards.
- Answered customer questions regarding care and general knowledge of landscape.
- Pruned and trimmed trees and shrubs with shears and pruning saws.
Education
Arapahoe Ridge High School
Boulder, ColoradoSkills
- Customer service
- POS system management
- Training new staff
- Customer relationship management
- Service efficiency
- Timely delivery
- Problem solving
- Effective communication
- Time management
- Issue resolution
- Team support
- Memory retention
- Complaint resolution
- Conflict management
- Service quality
- Cash handling
- Cleanliness
- Portion control
- Problem-solving
- Personal hygiene
- Sales techniques
- Salesmanship
Languages
English
Professional
Spanish
Professional
Timeline
Restaurant Waiter
Waiter
08.2020 - Current
Landscaper
Landscaping laborer
05.2016 - 08.2020
Arapahoe Ridge High School