Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Waitress
Jesus Gaviria Jimenez

Jesus Gaviria Jimenez

Cartagena - Bolivar,BOL

Summary

Dependable RESTURANT SERVER successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Server

disney cruise line
Port Canaveral, Florida
12.2021 - Current
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Cultivated warm relationships with regular customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

seabourn cruise line
Seattle, Washinton
10.2018 - 04.2020
  • Assisted customers with carry-out service.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked guests' identification before serving alcoholic beverages.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Server

royal caribbean int cruise line
Miami, CfloridaS
02.2007 - 04.2018
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

High School Diploma -

Liceo De Bolivar
Cartagena
10.1993

Skills

  • Bill Computation
  • Suggestive Selling
  • Dish Preparation
  • Wine Service
  • Special Dietary Requirements
  • Wine Pairings
  • Menu Memorization
  • Seating Assignment Preparation
  • Dining Area Maintenance
  • Price Memorization
  • Dining Customer Service
  • Food and Beverage Pairings
  • High-Volume Dining
  • Table Setting Arrangements

Certification

FIRE FIGTHING

USPH REGULATIONS

SAVE SERVE ALCOHL

Languages

Spanish
Native language
English
Upper intermediate
B2

Timeline

Server

disney cruise line
12.2021 - Current

Server

seabourn cruise line
10.2018 - 04.2020

Server

royal caribbean int cruise line
02.2007 - 04.2018

High School Diploma -

Liceo De Bolivar

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Jesus Gaviria Jimenez