Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
References
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Jesus Alejandro Aguilar Conde

Jesus Alejandro Aguilar Conde

Cúcuta,NSA

Summary

Ambitious Customer Experience Expert with more than 3 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.

Experienced with managing delinquent accounts and negotiating settlements to recover funds. Utilizes effective communication and investigative skills to resolve account issues. Track record of maintaining compliance with regulations and fostering positive client interactions.

Expert in several areas of customer experience and proficient in Handling IT systems.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Debt Collector Team Lead

Foundever Colombia
10.2024 - Current
  • Developed effective communication strategies to negotiate payment plans with clients.
  • Analyzed account data to identify trends and improve collection techniques.
  • Trained and mentored junior collectors on best practices in debt recovery.
  • Implemented process improvements that enhanced operational efficiency and reduced outstanding debts.
  • Maintained accurate records of collections activities using CRM software and reporting tools.
  • Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
  • Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.

Customer service - Debt collector Agent

Foundever Colombia
07.2022 - 10.2024
  • Provided superior customer service to clients by addressing all questions and concerns.
  • Analyzed account data to identify trends and adjust collection approaches accordingly.
  • Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
  • Cooperated with superiors and colleagues to achieve goals.
  • Monitored account statuses using CRM systems to track collections progress efficiently.
  • Collaborated with team members to develop strategies for increasing collection rates.

Inbound Customer Service Representative

Sh1ft One Inc.
02.2022 - 07.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with cross-functional teams to streamline processes and improve service efficiency.
  • Mentored new representatives on best practices for addressing customer concerns and managing expectations.
  • Enhanced customer satisfaction by providing timely and accurate information regarding products and services.

Trainer SN.

Teleperformance Colombia
10.2021 - 02.2022
  • Worked to ensure a positive and hassle-free customer experience.
  • Maintained up to date knowledge of the product to ensure best training possible.
  • Applied Lean Six Sigma Practices to develop trainees skills in a faster way.
  • Achieved remarkable KPIs on groups of customer service representative trainees.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Analyzed training effectiveness using participant feedback and assessment results for continuous improvement.
  • Developed and delivered training programs to enhance employee skills and job performance.

Customer Service Representative

Teleperformance Colombia
07.2021 - 10.2021
  • Communicated effectively with colleagues and superiors.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with cross-functional teams to address complex customer issues efficiently.
  • Assisted in training new team members on company policies and customer service best practices.
  • Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.
  • Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.

Bilingual Interpreter - Monitor

JH Solutions S.A.
06.2020 - 01.2021
  • Written and Oral interpreter for Models, Designer of Profiles for the different Models, Head of operations with campaigns for models.
  • Coordinated with external companies to monitor and support the company's system and workers.
  • Continuously provided Oral and written interpretation to the clients mediating the interactions between the clients and the workers.
  • Coordinated interpretation services for meetings, enhancing client engagement and understanding.

Teacher, Academic Coordinator

Meyer English Institute
02.2018 - 03.2020
  • Remained committed to helping students achieve growth and success.
  • Developed engaging lesson plans that fostered student creativity and critical thinking.
  • Worked with students in varying grades to strengthen and support their writing skills.
  • Achieved high client satisfaction ratings due to increases in academic performance and better grades.
  • Implemented differentiated instruction strategies to address diverse learning styles and needs.
  • Mentored new teachers, providing guidance on curriculum development and classroom best practices.

English Teacher

Colegio Romulo Gallegos
10.2016 - 12.2016
  • Promoted teamwork through group-oriented experiences.
  • Aimed to facilitate hands-on learning experiences.
  • Planned and organized school events.
  • Served as student advisor, offering academic, social, and emotional support.

Education

Systems Technician -

Inprosistemas Del Norte
12.2019

Foreign Languages Teacher -

Universidad De los Andes
07.2025

Certified Backend Java Developer - Computer Programming

Globant University
07-2023

Skills

  • Leadership Skills
  • Computer Skills
  • Ability to Work in a Team
  • Adaptability
  • Ability to Multitask
  • Microsoft Office
  • Customer Service
  • Fast Learner
  • Ability to Work Under Pressure
  • Interpersonal Communication Skills
  • Adobe Creative Suite
  • Java Programming
  • Linux OS
  • HTML 5
  • Cryptocurrency
  • Computer Networking
  • Goal-oriented mindset
  • Debt recovery strategies

Certification

  • English Certification, International
  • 2019 — 2021
  • TEST OF ENGLISH FOR INTERNATIONAL COMMUNICATION TOEIC
  • 945/990 SCORE
  • 485 LISTENING 460 READING
  • EF English Standard certificate
  • May 2022
  • 81/100 C2 Proficient.
  • Https://efset.org/cert/yd7iSh
  • Web Developer, Colombia
  • October 2023 — December 2023

Languages

Spanish
English
French

Timeline

Debt Collector Team Lead

Foundever Colombia
10.2024 - Current

Customer service - Debt collector Agent

Foundever Colombia
07.2022 - 10.2024

Inbound Customer Service Representative

Sh1ft One Inc.
02.2022 - 07.2022

Trainer SN.

Teleperformance Colombia
10.2021 - 02.2022

Customer Service Representative

Teleperformance Colombia
07.2021 - 10.2021

Bilingual Interpreter - Monitor

JH Solutions S.A.
06.2020 - 01.2021

Teacher, Academic Coordinator

Meyer English Institute
02.2018 - 03.2020

English Teacher

Colegio Romulo Gallegos
10.2016 - 12.2016

Systems Technician -

Inprosistemas Del Norte

Foreign Languages Teacher -

Universidad De los Andes

Certified Backend Java Developer - Computer Programming

Globant University

References

Daniela, Ardila, Public Affairs & Communications Manager, aardiladaniela@gmail.com, +57 300 407 2539, Django Colombia

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Jesus Alejandro Aguilar Conde