Jessie Jaques

• Visited 15 countries across Europe, Asia, and Australia on a family gap year

*Check out my LinkedIn post here where I share more about our decision to travel*

• Managed a portfolio of 20 dedicated accounts, accounting for approximately 700k ARR
• Facilitated the entire post-sale customer journey, including design, implementation, adoption, monthly success reviews, and renewals
• Consulted customers as a functional and technical subject matter expert on talent acquisition sourcing and analytics strategies.

• Managed a $2M portfolio of Enterprise and Mid-Market customers across several industries
• Worked cross-functionally with Sales and Professional Services to achieve upsells in both platform utilization and custom research projects
• Consistently achieved both gross and net retention goals, regularly working alongside sales to expand our partnership with new internal customer teams
• Led quarterly business reviews with key stakeholders to uncover new UX/company goals and report on key insights from the past quarter
• Accurately forecasted ARR with sales leadership on a quarterly basis by reporting on key customer updates and forecasting upsell opportunities
• Developed ROI/Proof of Value reports to assist UX and product leaders in advocating internally.

• Led software implementation across all phases of development, testing, and deployment
• Assisted sales team in driving overall value of Professional Services during the sales process through methodology presentations and value engineering
• Worked with Account Executives to build long term expansion strategies for strategic accounts
• Served as the liaison between customers and Bizagi Engineering, Support, Sales, and Executive Team members
• Represented Professional Services team in assigned RFP responses.

• Maintained and developed strong relationships with a book of business accounting for 1.8M in Annual Recurring Revenue
• Managed renewals for 78 clients across the United States and APAC
• Perform post-sales client onboarding with a focus on long-term success criteria for each individual customer
• Use tools such as Salesforce and Gainsight to manage ongoing communication with clients
• Leverage various internal teams at Alfresco including Executive Leadership, Finance, Legal, Sales Operations and our partner network to meet customer needs
• Position Alfresco Consulting and On-Demand training where appropriate to increase customer spend.

• Drove sales in newly created territory by identifying net-new prospects
• 100% quota retirement resulting in over 1.1M in 2014 sales
• Generated 16 qualified leads per month by cold calling, engaging former clients, and nurturing long term opportunities
• Analyzed external market factors to anticipate and identify client needs
• Developed new campaigns to generate interest among untouched accounts in Salesforce.com
• Communicated the value of Dell SecureWorks as the leader in the space by leveraging third party reports and industry accolades.

• Managed relationships with 230+ Higher Education and K-12 customers across the United States
• Communicated with Sales, Marketing, and Operations teams to ensure that all aspects of customer life cycle were properly coordinated
• Worked with Technical Support team to oversee timely and accurate resolution and communication regarding customer issues.

• Owned the highest Weekly Recruiting Spread at time of departure
• Secured a promotion to Account Executive in less than one year
• Acquired a new Fortune 500 client within the first month of Sales.