Jessie Escudero
Denver
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Results-driven Department Manager known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth department operations and positive work environment.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Department Manager
Ace Hardware
Commerce City
07.2016 - 08.2025
- Oversaw daily operations and team workflow in fast-paced retail environment.
- Assisted staff with customer inquiries and ensured high-quality service delivery.
- Managed inventory levels and organized stock to maintain product availability.
- Trained new employees on company policies and best practices for customer engagement.
- Maintained cleanliness and organization of the sales floor for optimal shopping experience.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Followed safety protocols and company processes and procedures.
- Performed opening and closing duties as part of management team and handled cash management.
- Worked closely with sales associates to complete tasks.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Resolved customer complaints and issues promptly and professionally.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Executed targeted merchandising and promotional plans to meet department sales goals.
Education
Ma - Medical Assistant
Everest College
03.2012 - 01.2013
C
Vantage Point, CoSkills
- Inventory management
- Customer service
- Staff training
- Cash management
- Retail operations
- Team leadership
- Merchandising strategy
- Shift delegation
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Safety compliance
- Retail management
- Loss prevention
- Project management
- Decision-making
- POS software
- Adaptability and flexibility
- Work planning and organization
- Training and development
- Task delegation
- Customer engagement
- Personnel training and development
- Purchasing functions
- Training and mentoring
- Order processing
- Product restocking
- Supply and inventory management
Timeline
Department Manager
Ace Hardware
07.2016 - 08.2025
Ma - Medical Assistant
Everest College
03.2012 - 01.2013
C