Jessica Woolard
Denver,CO
Summary
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs. Skilled in fleet management and team collaboration, I excel in planning and coordination, ensuring operational efficiency while fostering a positive work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Specialist
Via Mobility Services
12.2018 - Current
- Ensure safe environment, effect listening and communication between all staff. Increased productivity by 90% with communication, and provided information about current polices
- Spearheaded bus fleets and managed sheets corresponding to such, raising knowledge of the buses whereabouts by 85%
- Make Excel, Word, and Powerpoint sheets for everyday use to help improve productivity by 80%, generate schedules for drivers and management personnel, process payroll for 100+ employees bi-weekly, send in finical reports, contributed in hiring new employees, organize meetings, and answering phone
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
Driver
Mv Transporation
04.2015 - 11.2018
- Followed all relevant traffic laws and safety regulations and drove safely in adverse weather conditions with controlling the bus safely
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Achieved safe driving records by consistently following traffic rules and regulations
- Answered phones, returned calls, kept manifest equal between buses, helped other drivers when other where running behind
- Trained new drivers in 16 different areas, both AM/PM shifts
Certified Nursing Assistant
Genesis HealthCare
10.2014 - 04.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Supported needs of 30+ residents under long-term care.
Certified Nursing Assistant
Cross Country Staffing
04.2012 - 10.2014
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Supported needs of 15+ residents under long-term care.
Certified Nursing Assistant
Lutheran Medical Center
03.2013 - 11.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Supported needs of 10+ patients on the surgical recovery unit.
Certified Nursing Assistant
Denver Health Medical Center
09.2011 - 04.2012
- Pre-Op : Helping sitting patients, getting vitals, getting history on the patients, help getting dressed for surgery, clean the bays.
- OR's : Stocking supplies in the rooms, stocking supplies in the warmers, stocking IV fluids, help with traumas, getting blood and tissue/organs, retrieve blood samples, clean gurneys.
- Post-Op : Getting vitals, blood sugars, get their belongings, help get them dressed, clean pays, walk patients out, stock bay.
- Supported needs of 10+ OR rooms, and 15+ bays in Pre-Op and Post-Op.
Certified Nursing Assistant
Home Health Services
06.2009 - 09.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted resident with daily living activities for enhanced comfort and wellbeing.
- Checked vitals such as temperature, blood pressure, and blood sugar levels. Gave daily meds with QMAP certification.
- Cooked and cleaned residents living area for safe mobility, for a 36 hour period at a time.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Assistant Manager
Auntie Anne's Pretzels
02.2011 - 08.2011
- Supervised day-to-day operations to meet performance, quality and service expectations, while ordering supplies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Oversaw hiring, disciplinary actions, and letting go of staff.
- Managed getting orders out to approximately 200 customers a day
Customer Service Cashier
Best Buy
08.2010 - 02.2011
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue by 63%.
Education
Bachelor of Science - Psychology
Metropolitan State University of Denver
Denver, CO05-2024
Bachelor of Arts - Human Development And Family Studies
Metropolitan State University of Denver
Denver, CO05-2024
Associate of Arts - Psychology
Front Range Community College
Westminster, CO05-2022
Certificate - Certified Nurse Aid
Red Rocks Community College
Denver, CO05-2009
High School Diploma -
Insight School of Colorado
Jellsberg, CO05-2008
Skills
- Effective time management
- Operational streamlining
- Strategic organization
- Collaborative communication skills
- Logistics and project coordination
- Onboarding experience development
- Leadership experience
- Cross-functional teamwork
- Strong attention to detail
- Experienced with Microsoft Office applications
- Clear interpersonal communication
- Proficient in conflict management
Accomplishments
- Supervised team of 135 staff members.
- Use Microsoft Excel to develop tracking spreadsheets.
- Achieved better results in staffing by introducing Google Sheets for staff schedules.
- Collaborated with team of 8 in the development of Onboarding staff members.
Certification
- CDL License, Federal Motor Carrier Safety Administration : 2018- Current
- Social & Behavioral Research (Basic/Refresher), CITI Program : 2024
Timeline
Operations Specialist
Via Mobility Services
12.2018 - Current
Driver
Mv Transporation
04.2015 - 11.2018
Certified Nursing Assistant
Genesis HealthCare
10.2014 - 04.2015
Certified Nursing Assistant
Lutheran Medical Center
03.2013 - 11.2013
Certified Nursing Assistant
Cross Country Staffing
04.2012 - 10.2014
Certified Nursing Assistant
Denver Health Medical Center
09.2011 - 04.2012
Assistant Manager
Auntie Anne's Pretzels
02.2011 - 08.2011
Customer Service Cashier
Best Buy
08.2010 - 02.2011
Certified Nursing Assistant
Home Health Services
06.2009 - 09.2011
Bachelor of Science - Psychology
Metropolitan State University of Denver
Bachelor of Arts - Human Development And Family Studies
Metropolitan State University of Denver
Associate of Arts - Psychology
Front Range Community College
Certificate - Certified Nurse Aid
Red Rocks Community College
High School Diploma -
Insight School of Colorado
Similar Profiles
BRUCE FARRARBRUCE FARRAR
Shuttle Bus Driver at Via Mobility ServicesShuttle Bus Driver at Via Mobility Services
Carlos E BlandinCarlos E Blandin
City Bus Operator at Via Mobility ServicesCity Bus Operator at Via Mobility Services
Maritza GarciaMaritza Garcia
Call Center Lead at Via Mobility ServicesCall Center Lead at Via Mobility Services
YANELA OROZCOYANELA OROZCO
HR Benefits Coordinator/Employee Relations at Kleen-Tech ServicesHR Benefits Coordinator/Employee Relations at Kleen-Tech Services
Isaac GarciaIsaac Garcia
Laboratory Supervisor at Eurofins DPTLaboratory Supervisor at Eurofins DPT